Sutra Beauty – Cashback, Rebates & Rewards

A friend of mine worked a Premier Hair show as a rep for Sutra and has yet to be paid for her time and talent. They owe her $800 and refuse to respond. Beware of working trade shows for them!!!

If i could give 0 stars i would the worst ever , did not even last for 2 weeks poor customer service , dryer is not working contacted their customer service nlthing

I ordered the heating brush. The product was useless for curly hair. I tried to return it , and had to email them multiple times for them to send me return label. Then they did not refund until i sent them rem9inder emails, and also refunded only $79 when the product was $109. This is pure scam. Be careful before you buy their products

Don’t purchase unless you will keep it for sure. I just returned one of their products. I used it once to just try it. And when I returned it they didn’t refund the full amount. Kept $30 for no reason. Saying it wasn’t unused. How was I supposed to see if the product worked for me? So expensive and then you don’t get full refund.

I purchased a curling iron on black Friday for $80. The default setting was for the larger barrel size and I didn't change it before ordering (my fault). I contacted customer service and asked if I could exchange this iron with one that came with different size barrels that cost $150. They said they don't do exchanges so my only option was to request a refund. I submitted my refund request that day and waited 5-6 days for them to deny my request because my order was a final sale. Nowhere on my receipt does it say final order or under the current description for the iron. According to customer service, if you purchase an item on sale it's considered a final sale. I find it hard to believe they won't accept a new iron back in exchange for me to spend an additional $70 for another set of irons. Instead they would rather lose a customer and get a bad review. Lousy business model Sutra!