Studio Nicholson – Cashback, Rebates & Rewards

The customer service does not exist. Any query they get is responded with what seems to be random automatic questions. It's now been two months of email exchanges to get something shipped which they have been keeping by mistake - bizarre story. Do not buy from them online.

I bought a pair of jeans from the online store that later developed a fault. Initially they responded promptly, immediately offered a refund and sent a pre-paid return shipping label. However, they have now had my return since 19 June (today's date is 23 July) and have not yet given me a refund. After sending 5 emails to no effect, I opened a dispute with my credit card provider, which prompted Studio Nicholson to finally respond and agree to process the refund if I closed the dispute. This was 3 working days ago - still no refund. Though they don't reply to emails, they do find time to immediately delete negative comments from their social media without responding. Really poor service for a brand meant to be about quality and ethics.

The most abhorrent service I have ever received from an online store. I returned my order in the middle of June and chased Studio Nicholson FOUR times via email as to when my refund would be processed, before getting a single response that asked for the same information I had already provided. They never replied again. I sent SIX follow up emails before initiating a chargeback with my bank for the transaction. DO NOT EVER ORDER FROM THIS COMPANY. They hold onto your money when you return goods and then treat their customers with such disdain that they don’t even reply to emails or have a contact number. Utterly disgusting I hope they see this and sort themselves out, hopefully their merchant account is suspended due to the number of chargebacks they must receive and they are stopped from trading.

The clothes are great and delivery for online orders is really quick, but customer service is abysmal. I have returned three items and opted for a gift card as it is worth more than returned cash. However, only one has appeared. I am currently £500 out of pocket and can get no response from customer services. I can't find a phone number. I have had similar experiences in the past and got a refund eventually, but this isn't good enough.

Just wanted to leave a review of my recent experience with shopping online with Studio Nicholson. First time ordering with them online in the sales and was very impressed with how fast they got the order out the door. They dispatched the shoes very promptly and I had the shoes in hand the following day. Unfortunately, the sizing is a bit off in EU size so returned and they refunded very quickly. I made another order for the correct size - which also turned up next day. Shoes were packaged protectively. The Cobb shoes I ordered are beautiful and fit perfectly. Very happy with them and also the speed of service provided.