stila – Cashback, Rebates & Rewards

@stilacosmetics I just got a horrible response regarding your eyeliner that doesn't retract ?? I've wasted 40 dollars guttered on something the stick has snapped off and I've been told tge reason I can't put it back in and wind it back is because your only meant to turn it twice and use a little bit . What a waste please noone waste your money because it isn't a longwear eyeliner I you twist it one too many times it will snap . See stila reply .When twisting the product to expose for use, we recommend only exposing a minimal amount. This means you may have to twist again for more application. Using this method will prevent additional product from being exposed so that you item can stay smooth and creamy.  Please note dispensing too much product will cause the stick to break, one twist = one dose. You may be dispensing too much product at the time of use.

My eyeshadow came in time for my party but the little wand was missing. I contacted customer service and they asked for me to send pix and then refunded me! The product was bad so I took one star off but the service was great!

I am a huge fan of Stila cosmetics. First, I love their packaging. It looks extremely eye-catching and it seems very luxe. I also love the formulas of their products. Their lingerie primer is to die for, and their liquid eyeshadows are as smooth as silk without any creasing whatsoever with or without an eye primer. I will also say I adore their customer service, as well. My last large order contained a liquid eyeshadow that came apart when I tried to open it. Customer service was apologetic, friendly, and gracious. They issued me a refund even though I had been going through such hard times (family issues), I was unable to follow up with them. Originally, I sent them an email, and I left them a message explaining the problem, they got back to me, I sent them pictures, and then I forgot all about them. I noticed I had a refund on my bank account when I was going over my statements one day, and I was shocked. They issued the refund without me having to even ask for it. I would’ve much rather had a replacement, but I thought it was so cool they chose to refund me and make me whole since I did not respond back to them. I am forever grateful for this. It seems like something quite small, but this proves this is a company you can definitely trust, and that’s what this site is all about isn’t it? Thank you Stila! You are a reputable, trustworthy, and honest company who makes amazing products for all skin tones!

My package was left on my porch and consequently stolen (I assume). Told Stila about this, they replied quickly and then resent the products without me having to fight tooth and nail. And the products are great. Quality products and quality customer service.

fast responses, replacement product arrived today safely packed and in perfect condition! Thank you!! Xoxo