Steelseries – Cashback, Rebates & Rewards

Per ben due volte mi hanno sostituito il mouse difettoso gratuitamente, senza dover pagare nemmeno le spedizioni e senza rivolerlo indietro. La seconda volta addirittura mi hanno concesso di cambiare il mouse con il modello successivo e di conseguenza più costoso. Anche qui: tutto gratuitamente. Assistenza veramente ai massimi livelli, un grazie in particolare agli agenti: Andrew e Portia. (Ho comprato sul loro sito ufficiale)

Purchased my headset from a local Best Buy. Two days later I had some issues. I reached out to support through their bot and had a pretty quick experience! I'm confused with some of the reviews below, because my experience was actually simple. The support agent had some personality. Outside of 1 response that over 1 day, I was helped super quick. Their warranty instructions are LONG, but clear. I don't think enough to take a star away. I'd say this was a 4.5 experience. I've already received my replacement and they work great! Thank you SteelSeries! (Next time I'll buy from the site, sorry!)

I was wary of purchasing from steelseries due to the number of negative reviews. I purchased a set of steelseries pro wireless headphones (admitted over 18 months ago), there was a slight issue with a missing item and the customer service responded swiftly and sent a replacement. I was super impressed with the service and since purchased a second pair Arctis 7p. Happy customer.

THREE CUSTOMER SUPPORT scenarios within 2 weeks. I'll make this short as I'm new to posting reviews. -First the website thought I was fraudulent when I tried to order. Kyo responded FAST and we figured things out -Second, I ordered extra cushions in case I didn't like the originals. Akira (maybe Akiro) helped me within the same day to return. You do have to pay for your own shipping which is OK. Not great, but FINE. -Third, I couldnt get the headset (Nova 7) to update through the firmware. While support was a little slower here, we worked it out. I don't have the persons name that assisted. The software takes a little to get use to, but is awesome. The headset is AMAZING.

I've used the customer support at SteelSeries twice over the last month. While the products I am using have some goofy features to them (you HAVE to use their software), the customer support has been great. Always getting responded to promptly. I used them with questions regarding my order, and why certain features aren't working. Or weren't. They are now!