Revelry (US) – Cashback, Rebates & Rewards

Unfortunately, this company did not delivery on this extremely special day. The Maid of Honor and I ordered our dresses from this company and the Maid of Honor received her tracking first. She kept monitoring this until it was delivered to the incorrect address. When the Maid of Honor reached out, their support team said "Sorry but we cannot help. Can you find it yourself?" They then informed her that they could not supply a dress in time for the wedding in NOVEMBER and now we have to find another option for our dresses so that the fabric is the same throughout. Do not order from this company.

Not custom just expensive. But if they tell you it's "custom", they can charge you more, be slow on turnaround times, not allow you to return the dress, and upsell you on rush shipping because you're afraid your dress won't make it on time. Really wish the bride had checked this site before ordering from Revelry. The sizes run small so now I feel bad about myself ordering two sizes up for a dress I will absolutely never wear again. Talk about highway robbery.

LEAVING THIS REVIEW HERE BECAUSE REVELRY WON'T LET ME PUBLISH A REVIEW ON THEIR WEBSITE THAT IS ONLY 1 STAR (I HAVE TRIED 4 TIMES NOW, AND UPON GOOGLING DISCOVERED THAT THIS HAPPENS TO OTHER PEOPLE TOO). MY DRESS WAS DELIVERED TO THE WRONG ADDRESS BY FEDEX. I CALLED FEDEX TO FILE A CLAIM, AND THEY SAID THAT REVELRY HAS IT SET UP SO THAT ONLY REVELRY CAN FILE CLAIMS/WORK WITH FEDEX REGARDING DELIVERIES. SO I CALLED REVELRY AND TOLD THEM WHAT HAPPENED. THEY SAID THEY WOULD FILE A CLAIM, BUT THAT FEDEX WOULD LIKELY DENY IT AND I WOULDN'T KNOW THE OUTCOME FOR UP TO 60 DAYS. THEY SAID THEY WOULD NOT GIVE ME A REFUND OR SEND ME A NEW DRESS. I ALREADY THOUGHT IT WAS RIDICULOUS THAT I HAD TO PAY TO JUST TRY DRESSES ON, BUT NOW I'M OUT OVER $200 AND THEY DON'T SEEM TO CARE. I AM VERY DISAPPOINTED WITH THE CUSOTMER SERVICE. I WILL NOT BE PURCHASING ANYTHING FROM REVELRY AGAIN, AND THE BRIDE HAS ACTUALLY DECIDED NOT TO USE REVELRY ANYMORE DUE TO THIS INCIDENT. Reply to Revelry: I did speak to an agent and said that I cannot use a different style dress. One, because I paid for home try on of that specific style that I ordered, and more importantly, because the style I ordered is what the bride chose. She should not be expected to change her plans because of a delivery issue. I ordered a specific product and that is what I should get, or my money back. Regardless, she has decided to use a different company as it’s ridiculous for you to expect us to keep paying for dresses that aren’t delivered (her other bridesmaid had the same issue). Very disappointing customer service, and you should definitely update your algorithm so people can leave honest reviews on your page and aren’t forced to select more than one star when that wasn’t their experience.

I had three attendants and they each had a different color and style of velvet. Each were stunning. Loved that they could try before they bought. And prices were great! I want to order now for myself. Absolutely 5 star quality.

I had a great experience with Revelry! All of my girls dresses are amazing. They all arrived on time, some even arrived early! I can't wait for them to wear them in my wedding. Their customer service was also very responsive and helped me solve any and every issue that popped up! All of the dresses are final sale, so we did the home try on process and that was a blast as well! I loved being able to get all of my girls together and see what the dresses would look like together.