Shift4Shop – Cashback, Rebates & Rewards

Terrible customer service/tech support! Customer Service just acts like you are completely stupid and cover the very basics like Check your spam folder etc. Then they finally put in a ticket for you and you wait, up to 24 hours, for a response from tech support. Your site could be fully down, and there is still no urgency on their end. We have had an issue not receiving copies of new order emails for almost 2 week and they have still not solved our issue. Blaming it on DNS/SPF/SSL/DKIM and telling us to go to my domain provider to fix it. Well we jumped through ALL of those hoops, and it still doesn't work. We provided previous ticket numbers where we had the same issue and it was solved by them "fixing it on their end" previously but for some reason this time they want to play the blame game.

HORRIBLE! Don't. Just...DON'T. Template customization is, at BEST, sketchy, and unbefuckinglievably non~functional. Customer service is useless. Tech support would have to improve to be useless. Tech support is worse...exponentially worse. Worse, AND rude. RUDE AS HELL!! No one, in customer service, or tech support, actually helps. If it's not something super simple, like you tapped an incorrect prompt, they just tell you how sorry they are, and send you on your way. They open a ticket. Then you get an email saying, well, nothing really. Just that you won't be getting your problem resolved. Almost a week with the same problem, and IT'S. NO. BETTER. In all that time, between chat, emails, AND phone calls, one guy, ONE GUY, showed ANY decency, employed ANY patience, was helpful, and genuinely tried to deliver any REAL service. One. guy. The last guy was abhorrently rude. Argumentative, constantly talked over, had the gall to deliberately YELL ACROSS THE ROOM about me, IN THE THIRD PERSON...WHILE on the phone WITH ME, so I could hear him. Quote: "She called back again!" THAT'S the level of their tech support.

Shift4Shop bought 3dCart and "things" started to develop. In my experience many issues - servers down, updates caused issues, constantly having to contact support only to have tickets just sit somewhere for endless amounts of time. Used this platform for 8 years! Gave them time to figure out how to run it after the buyout. Finally, in my experience too many constant issues - integrations were breaking and API's were not working. Always the same response given - submit a ticket! Many former employees were leaving and the platform was not stable. Moving to a new platform can be a hassle so folks tend not to leave until it becomes urgent that they do - our online business is 100% of our sales which we do full time. So many issues that have continued since the buyout and support tickets rarely get answered. We got that feeling that the platform will be lucky to survive. Then they replaced their phone support with folks who can't help you but only tell you to submit a ticket which don't get answered. It's a round about of chaos now. Then, they announced a price increase of 40% and we decided to leave. We should have left years ago as we have had ZERO issues with the new platform we are using. It is so refreshing to have a stable platform - absolutely ZERO issues with our new platform and we switched at the start of this year. Also another odd thing you can't view their forums until you have an account - they don't want you to see all the current customers complaining about issues all the time. In my opinion, if you enjoy keeping an eye on your website daily for anything that might be broke - by all means get Shift4Shop, if you just want to run an online business and not have to constantly monitor your website, then go somewhere else. If you don't know how to "fix" things when they are broken - you don't want to use S4S as their support is now that bad. Many of the people that ran 3dCart prior to the buyout have now left and S4S is hiring people that are clueless about the platform and simply don't seem trained. Best decision we ever made was to leave!

I thought I was the lucky one not running into problems like no response tickets or transaction failure until recently that one of my orders was approved but failed that got my attention. Chatted with the online support and they told me to email their risk dept and I didn't get any response so I called them and got transferred and received an answer that "they feel uncomfortable to tell me why my account got suspended" and would not transfer me to a manager that "all the staff are busy answering calls". So I didn't get an answer and didn't get notified beforehand that my account with them was suspended half month ago!! I lost 2 orders and got pissed off customers because of them!! Really bad performance they have.

Avoid this dodgy company, you will regret if you ignore my warning ⚠️ I have a terrible experience with this company.