Sarah Chapman – Coupons, Promo Codes & Special Offers (9)

Slow, disinterested. Turned me off using them at all. I have now changed brands. Cant believe their service is so bad.

I write this review with the intention of helping other customers to avoid unpleasant surprises. It seems I'm not the only foreign customer who has had problems with shipping and with customer care. Two weak aspects of this website. I waited an endless time for my first order which included a gift for the over £ 100 spent. The package arrived after a month without gift. After countless exchanges of correspondence with customer support they decided, as a token of apology, to send me a free package that included the previous gift (expected twice). Moral of the story after 20 days I finally collected my “free package”(actually an envelope) by paying 6 euros for customs containing two small samples and again no gift related to the previous purchase. I'm sorry to say but all this denotes a lack of respect and a behavior that is not up to what they claim to be. Until they improve these aspects they are comparable to a beautiful Ferrari without an engine. Luxurious and promising but only in appearance. I write this with much disappointment I would have preferred to have a good opinion but there are other brands that are better organized and with the same excellent products that deserve to be considered more than Sarah Chapman. I do not recommend purchasing on this website for foreign customers like me. Roberta