Ryka – Cashback, Rebates & Rewards

I ordered my sneakers on 1/26. They arrived 10 days later after the order was delayed leaving their warehouse. I tested them out at the gym, changing into them once I got there. They seemed fine. Comfortable, good grip, etc. I wore them four other times for cross training at the gym, always changing out of them after the training sessions so they have never touched the outdoors. I noticed this morning that the white tread of the right shoe is lifting off the sole. This is only after 4 non-consecutive hours hours of wearing. Originally, I checked the website and since I am within my return window I decided I would like to exchange them so I could give them another chance. After setting up the exchange, however, I saw that I need the original box and the shoes need to be unworn. Well, not expecting the shoes to fall apart after less than a half dozen wears I threw the box out with the recycling last week. I also learned that because I wore them, but they are defective, that I have to ship them ON MY DIME to the factory so they can be 'assessed' for quality control. This is expected to take 4-6 weeks! In the meantime I will need to go and buy another pair of training shoes while I wait for Ryka to decide if my shoes are worthy of a refund. Had I known that returns would be such a headache I would not have followed the advice of my friend and ordered these shoes. I do not see myself being a repeat customer after this experience.

I bought a pair of Ryka shoes because I thought they were supposed to be great to stand and walk in all day .. these hurt the top of my feet after 2 days .. I had to take my shoe off half way thru the day and walk on the heel of the shoe because the top of my feet hurt so bad . Bottom of feet good , top of feet horrible .. u need to make shoes comfortable all the way around the foot !

So ordered 12 pairs for our disabled son and me because someone recommended (life is complicated with his cares and they were on sale). They came and I did not realize you were suppose to try them all out within 30 days or you are stuck. So the second pair I tried since we have indoor shoes and outdoor shoes was defective, but since these were my outside shoes they would not take back. They said you could ship them back at your cost, but no guarantee they will refund. I also realized 2 were the wrong color and because past 30 days to bad. Will only get Kizik's now since they actually have good customer service. It was so obvious from the responses customer service is not a priority. I will make sure to tell the group who recommended them.

I ordered a pair of shoes from the Ryka Canada website. After a couple of weeks and no shipping confirmation I sent a message through the contact us page and never received a response. I sent another request asking to cancel the order. No response. I received my credit card statement and they charged me for the shoes but I never received them. Do not order from this website.

I have problem feet due to an odd assortment of issues. They are small, but very wide and I have a high arch as well. 50 years of struggles have resulted in my wearing sandals all year long. Ryka has made the first and only pair that wide is truly wide and my big toe does not overhang creating calluses during my long walks. Well done. A+++++++++