Royal Caribbean – Cashback, Rebates & Rewards

First family cruise on Symphony of the Seas and we have minor complaints and that’s the price for kids but for what you pay it was worth it from customer service to food, entertainment, overall cleanliness was on the ball. Another minor issue during our 7 day cruise was the bed sheets were not changed. Plus points I would highly recommend taking the deluxe drinks package and book it early to save yourself abit of cash also recommend chops grill for their amazing service attention to detail and food was amazingly satisfying. Entertainment was the best too. Looking forward to another cruise in the future but with a different ship maybe Icon of the Seas 🤞🏾🤞🏾. Thank you Symphony of the Seas and all your staff and customer service/care was brilliant 👏🏾👏🏾👏🏾

Just took my whole family 8 people on Harmony of the Seas. Trip went to St Thomas, St Martin and Coco Cay. Staff is amazing! Had a great time. My only complaints would be that I spent over $2000 for the upgraded food package for all of us and it was worth it except for the two of us that are vegetarians. I was really disappointed on how little options there were for us. One of the dinners we were served only side dishes!! Also if you are going on a cruise for the Islands, rethink this one . St Martin has still not recovered from Erma 6 yrs ago. Both islands have not more to see then some shopping and honestly the locals do not leave you alone. Constantly coming up to us trying to sell to us. It made us all uncomfortable. Coco Cay is amazing!!! But just enjoy the island, the excursions are not worth the money. I complained because we paid for 8 people to take what we were told was a snorkel trip but was nothing more than a booze cruz. When I returned I called and explained that the employee at the excursion desk talked me into this event and that it was not what my kids and my Parents were expecting they offered 10% back!!! I told them to keep their 10%. So other than this issue the customer service is excellent.

Royal Caribbean delivers an Absolutely superb cruise! Beautiful ships and I have been on many. Superb food and outrageous excellent entertainment! The Ukrainian Dancers are The most stunning I have ever seen. The ice show was amazing. Professional kind attentive excellent service. I have cruised many times, many lines around the world. Royal Caribbean delivers._

Everything was just absolutely perfect. Great customer care and excellent service, crew were friendly and helpful and was always smiling. The room was always clean and the food delicious. We were refunded money for booked activities we couldn't take, even though we didn't ask for it.

tomamos el crucero "wonder of the seas" el 31 de Diciembre 2022 en cabo cañaveral, (1565908) se entregaron los equipajes a las 11;00 am. pero una de la maletas nunca apareció. (no se imaginan lo incomodo de un crucero sin la ropa, y con el agravante que dentro del crucero solo venden camisetas con su logo). la buscamos todos los dias en compañia del "guess service" pero nunca apareció. de acuerdo a lo que dice el personal del crucero, el navio en si, no responde por nada, hay que escribir a la naviera para ello. me dijeron que en la pagina wed de Royal Caribbean encontraba donde contar mi caso, pero es falso, no hay, solo en facebook y twitter, y son un computador para ventas. para el colmo del descaro me escriben que encontraron una maleta parecida, pero que si la quiero deba pagar el envio de 1800 dolares con FEdEXP. que tal? les idje que me enviaran foto y la ubicacion para enviar a recogerla pero nunca volvieron a contestar. ya llevo dos meses escribiendo a todos los correos que encuentro de ellos, con los documentos de la investigación del crucero, fotos de la maleta etc. pero no aparecen. seguiré insistiendo. les recomiendo tomar medidas cuando entregan las maletas en la zona de embarque (fotos, videos, foto a la persona que recibe, tíquet, etc)porque ellos no dan nada que certifique que se entrego el equipaje. Definitivamente mientras no suceda nada Ud. puede disfruta del viaje.