Roov – Cashback, Rebates & Rewards

I placed an order and paid extra for next day delivery, that was 4 days ago, still havent received the item. I wrote to them 2 days ago and still havent has a response from them. Tried calling them multiple times a day and didnt pick the phone up as they were "busy". Probably busy with everyone elses orders that aren't getting worked on. Definitely wouldn't recommend

Avoid at all costs. No communication at all. Impossible to contact them. I’ve tried phoning and emailing for days and had no response. No way of getting my money back.

I ordered waiting one week & they delivered to deferent address! I contacted customer service! But they don’t respond! It’s wasting my money & my time! I don’t recommend anyone

Problem as one item was missing from my order placed on 24th May, no explanation, contacted customer service and have been promised delivery on 08th June, one month later same story, looks like Roov.co.uk has only one trainee Customer Service Advisor "A", who seeks permission from non existent product manager to deliver my missing item. Very disappointed with such appalling customer service. I will now contact my credit card company to get a refund. Stay well away from this company and certainly would not recommend.

I ordered an item that was in stock and due to be delivered in 7-10 days. Thankfully I took a screenshot of my order details because the money was taken from my account but I never received order confirmation. After 3 weeks I contacted them to ask for a refund because the item hadn't arrived (you need your order number to do this so take a screenshot if you place an order), I was told there had been a small delay but I'd get it at the end of the week. Another 3 weeks later, still no item, had to contact them again. Hoping they actually issue a refund. My advice is stay away!