prAna – Cashback, Rebates & Rewards

Just because I ordered a product does not mean I want to receive your catalog. It's rude and wasteful. It went straight into the recycling bin.

I was told my item was shipped June 26, was told to wait. I waited and never received my item. Contacted CS again and was told to wait longer while they investigated. Um, shouldn’t they have already done that? That’s the point of a tracking company, right? I’m glad I waited until something was deeply discounted before buying from what already seemed to be, a sketchy company advertised on social media. They are exactly that.

10 years ago I bought 2 pairs of pants from them. 10 years of rock climbing later and 1 of these is still in good shape. Bought 2 more pairs recently and these came apart in less than 2 weeks under the same treatment. My guess is they shifted their manufacturing to a cheaper country and use cheaper materials while they've kept the same high prices. Just avoid.

If I could give zero stars I would. $90 pants tore in ONE day of hiking. Spoke to 3 customer service agents and all said the warranty only covers THEIR defects. Which is crazy they even have to say it covers their defects, but what about the actual quality of their products? Essentially, their $90 Koen pants are one day wear. I would never buy anything from here again.

Customer service would not honor their “Welcome Gift.” I followed the link from their “Welcome Gift” email and the code did not populate the payment form. Fine. When I brought this to their attention, they were “unable” to credit the card used for the (full price) purchase. We all know they were in fact able, they were simply unwilling. They have an online business so they have the ability. I’m sure it’s a “small print” issue on my part, but it’s poor customer service on theirs. Won’t be doing business with them again.