Pier 1 – Cashback, Rebates & Rewards

now i know why they went bankrupt. their online service sucks and they should be investigated. i have sent 4-5 emails about wanting to return an item and no one responds, you cant call anyone either. this should not happen to anyone. next i iwll be writing to the BBB.

I have been a Pier 1 customer for a long time when they use to have their brick and mortar stores. Since they have closed all their physical locations this was the first time I bought anything from them online. I want to share my experience and hope you don't end up with mixed feelings like me. First, when you make you submit your online purchase make ABSOLUTELY SURE you know where the goods will be delivered. Because once you click submit there is no one that will be able to modify or change the shipping address. I literally spoke to at least 5 customer service reps, along with multiple online requests and still they could not change the shipping address. Second, when you purchase online and decide a minute later you want to cancel your order that is NOT possible. This has to be the most bizarre company policy I have ever come across. They will NOT refund your purchase period. I was left with the impression that once they get your money it's a done deal. Third, when you receive your goods and decide you don't want it YOU have to pay out-of-pocket for the shipping return costs. And then all they will do is issue you online store credit. Just make sure you understand their store policy. Fourth, to give them credit some of the items I had purchased were discounted a few days later. Pier 1 was able to make the price adjustments and give me reasonable store credit. Very nice of them to do this. Fifth, the paintings I ordered were shipped in a timely manner and were carefully packaged. Overall, despite their strange corporate policy this was a good first-time experience buying online.

Pier One makes really high quality furniture and the cutest indoor and outdoor kitchen dishes and décor. I bought some acacia wood outdoor furniture a few years ago from Pier One and it has held up so far pretty well but was a bit difficult to assemble.

Shipping took longer than expected however my coffee table looks great

Joseph, a representative for Pier 1, was very helpful and followed through with his job responsibilities! I ordered a set of dishes and I had three that were broken during shipment. Joseph made sure my three pieces ,that were broke, were replaced. I receive the three in the mail today and they were packaged correctly! There aren’t to many people out their who following through on a complaint or request. Joseph, is the exception! He did a great job