Pet Supplies Plus – Cashback, Rebates & Rewards

Great customer service found everything I needed for my pet I would recommend shopping there.

Jenny from store 7006 on Brook Hollow in San Antonio is in the process of providing me with fantastic customer service. I wrote clear and precise directions for the delivery people to be able to find my unit when they arrived on my property; however, the driver left the order on a ledge somewhere by a bush and sent a picture to Jenny. I am currently ill and need to be inside for a few more days, so I cannot go out and search for it. Ms. Jenny has been working tirelessly with the delivery people (who, you can be sure, will be my next review) to get the medication delivered and has been calling me to follow up with her progress. I appreciate Pet Supplies Plus' tenacity with this issue. I have had previous excellent experiences with them and will be ordering from them consistently in the future.

I have taken my dog to be groomed about five times over the last year. Amaris (not sure of the spelling) does a fantastic job and I will not go to anyone else. The first two times my dog was groomed there I didn't have the best experience however once Amaris groomed her I knew I can never have anyone else but her groom my dog. My baby Precious likes her. Amaris takes good care of the dogs she grooms. I give her a 5 star 👍🏻

took my dog there for wash, started from booking appointment, the process was smooth, they also trimmed her nails, loving staff, cyrus enjoyed alot, a good place for your pets.

This store consistently surpasses my expectations whenever I have a question or problem! They (all the associates) earnestly listen to comprehend the nature of the issue, be it a product or information for which I might be searching, a price match I might be requesting, or pricing/rewards for which I might need clarification. Then, they go out of their way to find the information requested, or explain how to build/utilize rewards points, etc. I have had two recent occasions where the store manager/team leader, "April,"offered me assistance: 1.) in checking the extent of applicability of a manufacturer's sale price on a particular pet food; and 2.) on the availability of a dog toy that was out of stock in store. This manager offered me a store credit for having picked up on a slight discrepancy in their signage which caused some degree of customer confusion, and promptly sent it out to my home address with a lovely "thank you" note expressing appreciation for my business and apologizing for any inconvenience! As for the dog toy, she personally phoned another store after a system-wide check showed one availability in that other store. It, in fact, had already been sold, so she saved me an unnecessary trip. She then checked her store's in-coming inventory replenishment and located this very item and told me when it would next be available in their store (within the week)...again sparing me a lot of unnecessary running around. I am so favorably impressed with this level of conscientiousness and professionalism, that I look forward to visiting the store! If they could clone April, they'd easily become America's number one pet store. This gal understands cardinal rule number one of customer service: "Common courtesy pays big dividends and cost absolutely nothing!"