Pelican Parts – Cashback, Rebates & Rewards

Update I changed my review rating from 1 star to 4 star because they did attempt to remedy my problem. They refunded the shipping cost on my second order and if any duties incurred they said they would pay. It does go some way to remedying the problem as the shipping cost was large. This is what you expect to happen. So maybe they have turned the corner in terms of poor customer service. Time will tell. I will give them another go as the shipping options are good, I just be more careful on checking my cart is correct. They wrote “ We apologize for any inconvenience this has caused you. We really dropped the ball on this order and want to make it right. We have refunded the shipping cost on order. If there are any duties/taxes paid, please attach the receipt to this message so that I may review with our management team.” - Original review I order some items and somehow when checking out my cart an item (scanner) got added to my cart and the item I actually had order removed. At the time I should have checked more throughly the correct items were in my cart. At the time I thought they were just suggestions, and could ignore. My advice check your cart before hitting buy. I contacted their help desk straight away via email, but by the time they responded they conveniently said the order had already been dispatched from the warehouse. I put a new order for the missing item, and received a confirmation message that my two orders were flagged to be combined. Which suggests my first order hadn’t left the warehouse at all. But the response back from their customer support contact again was sorry no the orders weren’t combined to save on postage, sorry for the inconvenience. Let alone the expense. I probably won’t use them again simply cause their cart system is unreliable. Things you didn’t add get added and things you put in your cart are removed. Their customer support are to slow to make corrections to orders. I am an international customer so maybe if US based they ok. I will say their postage options are more affordable and a greater range of delivery options than other stores. So on that angle they worth trying. Just be very careful to check you cart. I was going to give them a two star rating as mistakes can happen ie give them the benefit of doubt. But on reviewing other reviewers posts, they known for poor customer service. So one star it is.

Katie Ly was my sales representative. She was excellent. She took my order of numerous parts for two of my cars. We exchanged phone calls a few times and she was always pleasant and responsive, even when I left her messages. She even helped me secure my cyber Monday discount. Excellent customer service experience.

Good information about vehicle repairing!

Ordered a water baffle for my 2001 Benz. The part was unavailable. Pelican parts got the part for me and shipped it to me . Of course with our mail being in the Covid- 19. Snail pace. Pelican parts kept in touch and informed me several times. Now that is what I call above and beyond. Thank you guys you will find me as a repeat customer.

Pelican parts is the best very professional:):):)