OXO – Cashback, Rebates & Rewards

Best salad spinner ever. And amazing customer service

I had a oxo chopper that I had for over 14 years, I loved it. It finally broke and I bought the exact one again...it was never as good as the first and broke after about a year. I wrote the company that I was disappointed that I had bought a dud. They shipped me their newest version. I couldn't believe it. It's good to know there are companies that care about their customers.

I own a number of their products and am impressed with the quality and longevity of their kitchenware.

My experience with Oxo was completely different from other reviews I read. I had an issue with the carafe on my 8 cup brewer and the customer service rep was very helpful. They sent me a brand new carafe, some of their descaler, and a new shower head for the unit. People complaining about prices that are different from those advertised need to realize that they are buying from a reseller, not Oxo. If you choose to do that and you have an issue, it's unlikely that you're going to get the same level of support that I got directly from Oxo. Oxo stood behind their product which is what any consumer should expect. I would also rate the 8 cup brewer very high because it's extremely easy to use and makes great coffee. I think some people just live to complain about everything.

Update to original review: I received the order and called OXO about returning the product. Reached live support immediately who sent me a return label. While I still am bothered by their return policy, I like their products and will order from them again. Original review: Unable to correct or cancel order within 10 minutes of placing it. Apparently, I'm supposed to refuse delivery. I unsucessfully tried chat, contact page, phone call, and tried to cancel Pay Pal payment. Their website showed the cost of a product they said was new at $159 and the exact same product, with over 1000 reviews, was $96 on Amazon, indicating the original price as what Oxo claimed was the sale price.