Outdoorsy – Cashback, Rebates & Rewards

I always get a person on the phone and they get my problem resolved.

Brooks is amazing let’s said Brooks she super amazing

I rented a trailer for a set price and then the guy messaged me back the next day and said he his raising the price $100. How does someone do that and get away with it ***Update. I called customer service and it all got figured out. I also appreciate that you have 24/7 customer service I will change my rating from a 1 star to a 5 star. Thanks

Concierge is great. Payouts are easy. I love that owners keep the majority of the booking cost. Only issue I have is that the owner app times out constantly. No matter how well I’m connected to the internet.

After nearly two months of dispute, Outdoorsy stepped up to the plate and refunded our damage deposit as they agreed we had not caused the damage. The owner, Jacob Ries, continued to be difficult so I hope Outdoorsy severed the relationship. We rented a unit thru Outdoorsy with a terrible experience. The first night the electronic panel didn't work and we were without heat. The owner responded in text that this happened from time to time but generally fixed itself... which it never did. Responses from the owner through the remaining 8 days were short and spotty. After returning the unit with no damages we were informed by Outdoorsy that our damage deposit was held due to damages to the panel and to a bug screen. We provided a copy of the owner's text admitting there were failures on the panel and advised that we did not damage the screen. The reponse was that the owner had a week to respond but we didn't hear back from Outdoorsy so after 10 days we checked back in. We were then told they have up to 8 weeks to resolve the matter but have provided no documentation from the owner. A week in Arizona with no heat and air was miserable as temps varied from below freezing to 85° at night.