Monster Scooter Parts – Cashback, Rebates & Rewards

After talking with customer care and ordering, what I thought was the correct part for my Ewheels, sending them the correct specifications from Ewheels Internet site, they said that they would send me what would fit be the correct replacement battery. I trusted because they had all the specs, they would send, a battery pack that would fit. They sent one that did not fit and will not refund me even if I sent it back until I let them know I was going to the president of the company because the customer service was so unethical and their refund policy was obviously a joke. But not to me. While I am out more than $350 because of shipping to Hawaii , I continued to let them know they should have known their product that I am not a battery‘s expert, nor have knowledge of the need for terminals to Match and would not know until I took my battery apart. They had the specs, but sent me the wrong one that doesn’t work and expected me to Jerry rig play splicing wires and causing it to fit with their terminals. The sales person absolutely should be sure that their product works with their customers Product. It does not, and I spent hours and hours for them to finally agreed to a refund but I had to pay both ways for shipping which amounted to $260. Plus they’re label charge and the inconvenience of dropping it off 20 miles away to a FedEx store. I warn you to find out every possible detail before you purchase and be sure that whatever they sell you will fit your need because returning anything to them leads to anything but good customer care. He will argue down to the last penny not to pay anything, but waiving the restocking fee. I wanted to get a hold of Kevin Alvey, one of the owners of this, million dollar a year business, but was only given via the Internet, the 800 number to customer care. People who own companies need to realize customer service is most important if you want return business. Obviously, they don’t care. The whole connection with them turned into arguments. That solved in nothing. Save your time and energy and deal with another company. I think people wonder, why you buy everything through Costco, Amazon and Walmart. It’s very simple. They don’t argue about the product you were returning… They refund you every time. Why would anyone deal with this company? Big mistake but I could not find the product I needed here in Hawaii . I’ll never take another chance with a smaller company like Monster Batteries. Monster scooter parts no way. And, Mr. Avery, I suggest you overhaul your customer care service, and return policy because return customers and happy customers, me and everything to create a successful company. Read your reviews and you will hopefully with compassion understand your customers grievances and take the time to go make a change. Be the man in the mirror.!

Bought a new scooter cover for my handicap scooter. first day out it came apart and the coating inside came off. It ripped in two places. When I called the Store today they came up with and excuse if it is in the wind it will fall apart. We they blamed me for the ripping and flaking. So if anyone buys one of these from this store beware. They do not stand by anything and they are trained to blame you for any problem.

Bought parts on a phone call that added up to $98.98. Was not told you not got free shipping at $99. When I contacted them they refused to refund shipping-very poor customer service-poor attitude toward customers

I bought a charger (model #HLT-180-4201500) that was advertised to fit the GoTrax GXL scooter. The charger I received did not fit. When I started the process to return it, I learned that even if the part was defective or if they sent the wrong thing, I would be on the hook for return shipping plus a restocking fee. Therefore, they are essentially incentivized to send bogus parts and still keep a good portion of your money. I will admit to not reading the minutiae of their policies; it’s my fault for assuming that this establishment operates like every other legitimate online business and will make the customer whole when they screw up. My mistake.