Milk Bar Store – Coupons, Promo Codes & Special Offers (33)

Order cake, truffles, pie and cookies on July 15 to be delivered on August 2 for bday. Received box on August 2 in 90 degree weather with only one little ice bag to keep 4 items cool. Frosting on cake had slid off and didn’t chance anything else to eat as it was very hot. Spent almost $160.00 on this. Called company right away with no response. Horrible company. Do not order from them, they will rip you off.

I cannot say one good thing about these terrible people. I ordered a cake to be delivered for a birthday dinner on August 1st. I received confirmation of the order and payment and come August 1st, the cake had not even been given to the shipper. If not for my tracking the order I would not have known, as they do not answer phones and do not respond to emails (I emailed the morning of August 1st to see where my cake was and now, on August 3rd, I have yet to hear back from them). I posted on instagram a complaint and others said they had the same issue with milkbarstore. DO NOT ORDER FROM THIS TERRIBLE COMPANY. Not only did they not communicate, but the birthday dinner I was throwing had no cake at it, which really brought down the whole night. They should be ashamed of themselves. If I could give them negative stars I would, but one is the worst the site allows me to give them.

Ordered a birthday cake on Tuesday to be delivered on Saturday. It was shipped Wednesday. As of Monday morning, the cake has still not arrived. No word from MilkBar. As these are perishable items, it is now worthless. I would not recommend.

They emphasized the $160 build a cake experience being for TWO ppl but failed to clarify and/or also emphasize that those TWO ppl will build ONE 6 inch cake. In others words, you literally pay $160 to box your own cake, which is approximately a 25-30min experience. I paid for this experience for my friend 26th birthday and my friend said the class started 11:40am and her cake was in the fridge by 12:07pm. A complete waste of money ! Although my friend got the full 30min experience, I personally missed the experience due to a train delay. I called 20min before our scheduled time ( 11:30am) to request our time be pushed back to 12pm since the train announced the delay and was told there’s nothing that could be done outside of the 15min grace period that I knew I wasn’t going to be able to make due to the delay. When I arrived, I was then informed that if I waited until 11:45am they would’ve been able to cancel the reservation and then reschedule -_-, so because I called early informing them of the delay they thought it would be better to tell me to simply make the grace period which I already informed them I couldn’t. Ultimately, I missed out on the 30min experience bc despite me asking to reschedule the reservation the representative thought I still and time to make the one I was already reserved for and lost out. I absolutely wouldn’t recommend this experience, it’s overpriced, the company have insensitive policy (everyone knows how inconsistent NYC trains can be, I left on time but arrived late due to the delay. While the delay isn’t the company fault, for $160 you would think they’ll be willing to accommodate ppl in situations like this). So I lost out on the experience but my friend still joined during our revered time as instructed by the representative and she has the cake. The cake not the experience is worth $160.

They never sent my first box, just the label was created and went nowhere. But they owned up to it refunded the shipping cost AND then resent the cookies. So far they taste great and would recommend anyone to try them since they clearly care about their customers and will own up to mistakes if they were made.