Margot Elena – Cashback, Rebates & Rewards

I placed an order but it’s never been shipped and they refuse to answer my many emails or calls. This is the 2nd time I ordered and had trouble both times. THE WORST CUSTOMER SERVICE EVER! I don’t know how they could allow such horrible people. I’m forced to do a charge back in the morning. I’ve researched other people opinions and seems this is nothing new. I don’t know how they stay in business. I was thinking of buying a subscription but not now. 2 weeks with no response is FRAUD!

i love their bubble bath products, their tokyo milk & tokyo dark perfume, lip gloss and hand cream! they have good customer service and fast shipping!

After being subscribed to the seasonal box for over 3 years, I moved and changed my address on their website a few months before the next box was due to ship. For whatever reason, the address change did not affect my subscription address and my latest box was sent to the old address. After numerous calls where I had to explain their own shipping process to the customer service agent, my box ended up being delivered to my previous address anyway. I canceled my subscription that I genuinely liked because the customer service was so unprofessional, incompetent, and unconcerned with retaining my business.