Lumens – Cashback, Rebates & Rewards

After many days of back and forth, we found the dining chairs we had been looking at and loved for much cheaper at Lumens and bit the bullet. I typically do an exhaustive search of reviews before buying, and while I did look at Google ones, did not search Trustpilot until after completing the transaction (rookie mistake). As you can imagine, I started to wonder if I had made a mistake after all I read. So come Monday morning (order placed iver the weekend) I called both manufacturer and Lumens to verify my order before it was too late. Manufacturer assured me they are a reputable and authorized reseller and as for Lumens, they answered right away and were very helpful. We received our 6 chairs less than 4 days after placing the order (even before Lumens could get us the tracking info). No issues with delivery or anything. As for the reviews online, my sense is the issues are with the specific manufacturers and not directly to do with Lumen and their shipping. This being said, I also didn’t have to return anything… which is another conversation. I will say however, my experience with their customer service was very good. I will definitely consider them first for our next home furniture purchase.

Lumens has become my go to place for lights! The sales reps were very helpful in narrowing down the choices. Everything shipped timely and arrived in good condition. I love my new Pina, it's the perfect little light on my nightstand!

Bought an expensive lamp through LUMENS and received in a timely fashion. No issues and I received a better price.

I searched high and low for a wireless standing lamp that would fit between two recliners where there was no outlet. The Poldina Pro rechargeable lamp was exactly what I was looking for! It’s simply gorgeous in the “rust” color.

I like the company, I have ordered a few things from them and everything has been fine with the exception of one open-box item I got that was damaged and I have yet to get a solution for that issue. Overall I find the customer care has been responsive and they do price match, unless its a discounted item which is alright. They have a good selection of lights ( I have never ordered any home decor items from them) Overall so far I haven't had any horrible issues and the shipping has always been pretty fast with all the lights I ordered so. I like to use the chat option on the website too which seems like a fast response vs the phone imo.