Lulus – Cashback, Rebates & Rewards

I recently purchased several dresses from Lulu’s for a wedding I was attending. I am between sizes, so I was having trouble getting a good fit. Lulu‘s has an amazing exchange policy, and I even got to talk to a real human, based in the US, when I needed help accessing it. I had a shipping problem sending back the incorrect sizes (not Lulu’s fault at all- UPS issue) and Lulu’s worked with me and provided above and beyond customer service to help resolve the issue. I will definitely be purchasing from them again. I was incredibly impressed with their customer service. I had been especially worried because I had seen bad reviews, but they proved all of those reviews wrong in my instance.

I have purchased and returned many many items from lulus recently trying to find items for several different events. Although many items have not worked for one reason or another, the lulus selections have been amazing and that is why I keep returning!

Do not order from Doris Wedding or Hebeos. They are Chinese based companies with ZERO returns and passive aggressive customer service. If you order from Chinese based companies expect to keep the dress. I’m not a conspiracy theorist but I’m assuming these companies must use false accounts to up their ratings because the experience was that horrific and from what I could find was consistent with other low ratings. Lulus on the other hand had amazing customer service. I ordered 6 dresses. I’m wearing 2 (rehearsal dinner and wedding) and returned the other 4 with quick and easy return via prepaid UPS. Refund prompt to my bank account.

I ordered a dress that was delivered to the wrong address and never made it to me. I spoke to customer service online and they immediately sent out a replacement with expedited shipping (1 day air). They made the process so easy and comfortable!

I was surprised to see the reviews for Lulus. I came on here to look up another clothing store and they were negative so by comparison, I looked up companies that I did trust, such as Lulus. I bought three dresses at different times from here, and I have been extremely happy with my purchase. I wear a small and the dresses were all very flattering.