liveaquaria.com – Cashback, Rebates & Rewards

Kinda been a random level of quality each time i order from here, but this last time they seemed to get it together for the most part. Each fish was bagged separately, and packaged in anti bacterial/ anti fungal medication. The bag water was cool and clean, fish were 98% healthy on arrival. Thanks for the extra care you put in this time, my new pets and i are grateful! Also the plants i ordered arrived green and lush, and considerably cleaner than most plants I have gotten from alternative sources! Keep up the good work!

My fish arrived dead. It did have a working heat pack, and was packaged well other than the bagging and water level, and looked to be a healthy specimen other than the fact that he was dead. The bag was smaller than any bag I have ever received a fish in! (smaller than the size of my palm, almost about the same width as the fish itself) And had an extremely low water level, maybe a couple of centimeters. It was double bagged and sealed with no punctures, so the bagging was simply done poorly. I raised hell with the customer service lady, props to her for staying so calm. She was very courteous and kind about the situation and because it was my first order with this particular company extended a refund, including shipping and boxing, and replaced the fish. Typically the company will only extend in store credit for the specimen only, so you will be out $40-60 when your specimen is DOA. That would have been fine if the fish had been given a chance at life from the very start, but it did not. We have owned many fish, beginner to advanced, over the years. Receiving fish from both specialty shops and online. My children wanted a hand in learning to care for a fish, and were gutwrenched when the fish arrived dead. I had to explain to them why a fish can’t survive in such a tiny bag and such little water. If we didn’t live in the middle of nowhere and weren’t such busy people, we would have made the hours trip to a specialty shop. I had heard decent things about live aquaria, good and bad, and figured they couldn’t screw it up that bad on just one small fish right? I think their California location needs to be looked into. I did have a good experience with their customer service, despite how upset I was. We will see what happens with the replacement I’ve been sent. -UPDATE: we have received the replacement fish, and he is seemingly healthy albeit being a bit stressed and dull in color which is reasonable for having been shipped across the country. Bagging was MUCH better this time. Heat pack working, comfortably bagged. I will give him a couple weeks to get past the stress, if he does pass away I will simply accept the loss and chalk it up to stress. It is the risk you take when ordering live animals online! So long as it’s not the fault of the company, I accept the loss. I have updated the overall rating due to the good customer service and the fact that the second livestock was in much better shipping condition. Whoever had packaged the first beautiful fish has no idea what they are doing! I am glad this was all resolved and MIGHT consider using this company for livestock in the future, I am not sure. But I will use them for supplies as they have a great selection.

Love them.. ordered $300 worth of coral and fish worth the money for sure

All fish arrived within 24 hours. All were packaged well and looked very healthy.

Definitely a great experience. I made an order of fish from live aquaria. They all came packaged extremely well. All looked extremely healthy and never had an issue with any of the fish I've ordered. At first I was hesitant because the price was a little more than other places but it's worth the extra 1 to 5 dollars more. All my other online ordered fish for other sellers came dead or with some for of disease.