Lilly Pulitzer – Cashback, Rebates & Rewards

I contacted customer service regarding an item I didn’t receive. It certainly was not their fault my package was stolen but they did not offer a replacement which felt harsh. This is the first time I have had a package taken from me and in talking to my peers was informed other companies offer replacement. Just discouraging all around.

They removed my bad review based on my horrible experience with their customer service because of a defected Ellorie pink sweater I received. I had contact the customer service via email several times and they never respond. When I called them they made me wait around 30 minutes and the agent was rude and didn’t solve my issue. They are just horrible to deal with. After they removed my review I had to submit a review again and advise customers to avoid buying from them.

If I could leave a negative number, I would !! I am so disappointed with the customer service and the non-caring attitude towards an avid shopper. I requested, from the sales rep, for my gifts and nothing. I, in response, contacted the company. I now know why the customer service in your stores are so poor. The company's own lack of caring or concern is represented in all of my emails. Crickets on all ends. I will make sure that my daughters choose another place for me to purchase their Christmas and other milestone accomplishments. Definitely computer generated all around. Thank goodness my customers get a real live person who actually cares when they are disappointed. My money can be replaced by another customer. Totally a sham and uncaring company. Debbie Jennings

If i can give them i’ll give them zero stars. Very poor customer service. After waiting for 3 and more months for an order from them it came a wrong item and customer service didn’t do anything. I’ll never buy from them again.

I try not to look at the ads with a discount....I END UP BUYING MORE THAN I NEED! Lilly has made my life so fun and BRIGHT. I get compliments anytime I wear the active wear, dresses, jackets, shorts, shirts, you name it I GOT IT! The shipping might take longer than expected, so don.t buy for a certain activity. Always buy in case of an activity. If I designed my own clothes, Lilly would be the closest to my style. THANK YOU Lilly!