Lexis Nexis – Coupons, Promo Codes & Special Offers (21)

This review is for LexisNexis: NOT FIT TO SERVE THE PUBLIC ON BEHALF OF STATE AGENCIES! I ordered a death certificate from Vitalcheck which is (supposedly) a LEXIS NEXIS company. I gotta say, I'm even considering changing over to TLO and ending my LN contract my company has after this experience - it was that bad. I uploaded the required docs. Then I received conflicting information: 1. An email that says signatures are missing from an identity doc I wasn't required to provide. 2. An email that says everything is all good and my request processing. After being in queue for over 48 minutes, my "very important call" was finally answered by "Ari" who promptly HUNG UP ON ME in her attempt to put me on hold. DESPITE having my order pulled up at that point - meaning that lovely, lovely "Ari" had my NAME, EMAIL ADDRESS, and PHONE NUMBER - on her screen in front of her - literally, right there in front of her face -- she made the CHOICE to give BAD service and to not give her customer the basic courtesy of calling back, or resolving the question "is this complete" by email. The apathy at this company is palpably thick. Make no mistake - It was Ari's CHOICE to give bad service. That means culturally, there's no penalty at all for being incompetent. That makes sense from a company that can't actually staff in an appropriate manner (and not make customers wait nearly an hour) and that quite obviously cares not a whit about anything but getting fat government contracts - I called back and spent yet another 37 minutes on hold before getting the truly helpful Georgina. Georgina escalated the matter to a supervisor who confirmed the form on Vitalcheck's WEBSITE is WRONG and that a different form is required. I requested Georgine email the "missing" form she claimed I needed to fill out, and she kept repeating "it's on the website" and refused to send it via email. How the actual hell am I supposed to fill out a form that employees WON'T SEND after we determine the WRONG FORM is on the website. TOTALLY INCOMPETENT!!!!