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Everything is fine! Thank you!

The MOC was really good, albeit some tolerance issues and parts missing in the package. There were some scratches and the white is not as cool, but from what I was told this was normal with MOC's. The overall experience with support is superb - always helpful and worked with me until the missing pieces are shipped. As for build process, the manual created by Lukas is easy to follow and is quite straight-forward. One con is that I did not receive the Assembly Tool Set immediately (I had to follow up), which made it a little bit trickier - specially for the measurements and angles of the parts needed (being a first time builder). The main downside, in my experience, is that the parts arrived incomplete and/or has incorrect pieces. Although you can email and ask for support, which they will then assist and send the missing parts shortly after, it heavily detracts from the overall build experience as you cannot complete/progress as you should or would have to skip to a next section while you wait several days for the replacement parts to arrive. With that being said, all communications with the support team has been good, and even with the issues encountered, I will definitely order again.

The set is great but numbered bags would’ve made the set easier to build

I bought the winter train for y village and it looks amazing, it was fun to build, shipping was fast, and they answered my question before and during the process. The only downside was the part which makes rotate the Christmas tree when the trian moves. I don't know if is the tolerance or something else, but it didn't work properly, not big deal.

Livraison rapide et soignée