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Have been buying from Rowan for 40 years, spent £100 on wool. One ball of wool had a deeper dye mixed in which caused a stripe. Emailed customer services who said they would send more yarn. Three weeks waiting - no yarn and no further response from chasing up customer services at Rowan. I wish I had read the reviews before purchasing.

Have used Rowan yarm for many years but this was the first time I ordered directly from them. I will never do that again. Customer services is probably the worst I have ever experienced. My order didn't arrive and despite the fact what I'd bought was still in stock I was told they were,"loath" to reisue as it wouldn't arrive in time for Christmas!! It was suggested that I might find something in the Boxing day sale. What a joke

As with previous comments, customer service is non existent. Had an issue as the project I purchased did not mention that you needed to purchase additional materials anywhere in the description. Tried to cancel order as not yet dispatched, contact was ignored and no other way to get in touch with them. Returning all items at my own cost! Also order a second project, promised Christmas delivery, still not dispatched. I’ve purchased from them before but never again. Avoid at all costs

Rowan gas the highest quality yarns. Customer service is fantastic, there high fashion. Responsive to us as customers, the color range and variety unparalleled in the industry. I have been a knitter for over 59 years. Hands down there the best!

Wonderful products - especially the Summerlite 4-ply Egyptian cotton yarn which makes superlative crocheted garments. Prompt dispatch of orders and my yarn arrived beautifully & carefully nestled in high-quality tissue paper. I will no longer use anything other than Rowan yarns for my crochet - they are a delight to work with. I highly recommend this splendid company and its wonderful products.