JD Williams – Cashback, Rebates & Rewards

Very unhappy with the way I have been dealt with as ordered a watch and it has still not been delivered I was promised by a senior advisor that if it’s not been sorted in 2 days I will get a replacement and I am still waiting every time I call they don’t have managers around this is not a way to treat customers my email address is rukhsana motara I have contacted the consumer law and have been advised that if my parcel has not been delivered within the time frame given which was next day delivery I am eligible for a replacement or refund I am not happy at all I know it's Evri who is not delivering but as a big company JD Williams should have direct contact with Evri to sort this matter out in urgency

From about Friday of last week I have been unable to access my account due to an ACCESS DENIED message across it I have complained to JDW but all they come up with was a difficulty making a payment reply To say I have waited 20mins for their so called customer service to answer the phone and if I try to send a message all it does is go round in circles after you have filled in why you want to contact them Which then leads to one line chat which again goes round in circles without any link appearing A pointless 2hour exercise in trying to contact JDW who no doubt start sending payment reminders texts and messages soon

JD Williams thank you for your standard Trust Pilot response giving your email address as a point of contact. Clearly, like many other of your responses to Trust Pilot reviews you cant be reading them as most negative reviews are about JD Williams poor responses. I am already in communication with you. Unfortunatly, I cant phone you as your telephone number is one which requires I pay extra to use. So many hidden charges with this company.

Further to my review yesterday I received a reply from JD Williams quoting terms and conditions. However I still maintain it is misleading and I will definitely not consider buying from them, including the order placed which will be returned. I will not be trading with a company who misrepresent their offers in an effort to entice people to buy from them.

I got my items but now that I missed one payment it's living hell from that