Jack Rogers – Coupons, Promo Codes & Special Offers (24)

They deliver product, but will not process returns. Not trying to process returns at anytime. If you can't use the product, Jack rogers don't care.

A couple of years ago, (BC/before Covid) I bought the Derby silk Jack Rogers sandals. I bought three pairs, one for me, one for my sister and one for my best friend. I wore mine to my sister’s derby party and took them to her as a hostess gift. I knew as soon as I put them on I was probably doomed. & l was. Although I have three other pairs in this exact same style and they are fine, these are awful. I was miserable. I even put moleskin around the thong and between my toes but it was too late, l was already raw just from putting them on in the house, getting in the car and walking into her house. I ended up going barefoot at the party. Additionally, I could not wear ANY thong sandals sandals for weeks after that. In this particular pair, the thong is thicker and rougher than all of my other ones. The finishing is rough, not smooth. I contacted them and they said they were already used and basically too bad. My sister’s are OK for her (she has longer feet and maybe a bigger space between her toes ) and my best friend has never mentioned whether she has ever worn hers or not. The only reason I went to the site today is because I was trying to call them to ask a question about some flats I was considering ordering. I will say, their duck boots have been great, and they are great if you add your own insole for some support.

I would have given no stars if that were possible. The company’s business practices are questionable. I ordered a pair of moccasins, the order was placed without applying the eligible coupon and an order number was not generated. I immediately attempted to cancel the order. No option on the website to do this automatically. I had to send an email, which prompted a response that I would hear back in 5-7 days. By the time I heard back, the item was already shipped. I asked for a full refund and a return label. Upon return of the item, I did receive a refund of $67.28 however I paid $82.76 for the item. I had to contact them again and received an automated email with the same response ‘Associate will get back to you as soon as possible. It can take 5 – 7 business days for your request to be handled. Our office hours are Monday – Friday, 9 am – 5 pm EST.’ The issue still isn’t resolved. BUYER BEWARE, Jack Rogers USA does not care about customer satisfaction and it’s business practices are beyond questionable.

Very disappointed with my Jack Rogers Abigail sandals. After only a few wearing, the sole began coming loose at the toes. Contacted Jack Rogers but so far no response. I had thought Jack Rogers would have better customer service for the price of the shoes.

I bought the Embroidered London sandals. I love them. I got very quick delivery. They fit perfectly. I have several pairs and they are my favorite sandals. I will be back for more.