Hotel Collection – Cashback, Rebates & Rewards

I ordered a diffuser that came with the scent. The scent could not be smelled when I asked to return the product. I wound up in a three week email argument with this Company. They wanted to do everything and anything other than give me my money back. They want me to buy new pots. They wanted me to buy a different diffuser then they said if I returned the unit, there would be a 30% restocking fee. They would not refund the delivery fee and I had to pay to get it back to them so essentially I was gonna be spending even more money on returning the diffuser.

After having a tough time cancelling my subscription, i was put in touch with Jeffrey and he was an absolute GEM. So helpful, so responsive, he deserves a raise! Thank you Jeffrey for your help!

I see so many awful reviews of this company, and I must say, I feel the opposite! Obviously, every company does not please 100% of their customers but I’ve always thought it’s a shame that nobody wants to review until they’re mad about something. I actually have my sales rep’s cell phone number and I purchased directly from their website. I will admit that I text her at times other than during business hours and she is always so sweet. I also forget that I’m in Texas and they are in Florida so we have a time difference, regardless she is so helpful. I bought one machine- A smaller one because of the price. After I got it all set up I ended up calling them back because I wanted to get a bigger one. I packaged it up and sent it back and they sent me a bigger one. My way and Island Life are my favorite scents. I can’t imagine my house without this diffuser! I am a mom of four and I have two dogs. There’s nothing like walking in the front door and smelling pure heaven. I highly recommend this company I’ve been with them for almost a year now, and have the 500ml monthly oil subscription. I will add that their tech support is very helpful too. I am not Very handy. I emailed them requesting someone to call me that has an iPhone so that we could FaceTime so I could show them my AC unit. They did exactly that! I have no complaints!

Cons: Shipping is way expensive! I paid $25 for shipping and it took almost 3 weeks to receive. On instagram they have appeared to suppress/delete negative comments too! Pros: However the product smells really good. I purchased Paradise and Cabana and they are pretty amazing scents.

good program