Holt Renfrew – Cashback, Rebates & Rewards

I don't remember what she was wearing, how she did her hair, or really anything about her. Except that she was welcoming, and 'at my service'.I come away with the perfect fragrance for me, and my wallet. I left feeling that for the 20 minutes or so that Andi was assisting me, that i had been seen, heard, + respected. Andi did a wonderful job of representing Holt Renfrew. I just wanted to let everybody know. Andi works at Cash Register # 520. Thankyou Andi.

Great company - great products and when they mess up your order they help you out and make it right

I have ordered a number of times from Holt Renfrew's online store as well as made purchases in-store. Both experiences have been relatively smooth for me. For my online purchases, I usually receive them within a week of ordering (typically through Canada Post or a courier service called Swyft). Unfortunately, one of my recent orders that should have been delivered by Swyft on January 27 was delayed for no stated reason. The tracking information said a delivery would be reattempted in 2 business days but that never happened. I contacted the courier service multiple times with no response. I then reached out to Holt's customer service a few times by phone and they have been nothing but pleasant and understanding of the situation. I was told that they have been experiencing numerous issues with Swyft Courier service and that their team is investigating the issue and trying to resolve it as quickly as possible. That said, I placed another call to Holt's customer service line again today and finally asked for a refund (almost 2 weeks after my initial order date). The representative that I spoke with said she has put in the request for a refund and that it should be processed within 2 business days and that they will recall the package from the courier service (I have no idea how this will happen). Overall, I'm satisfied with the customer service from Holt Renfrew but I am massively disappointed that they would choose to work with such an unreliable courier service. I hope they switch to a Purolator, FedEx, or UPS moving forward, or just stick to Canada Post. Update (Feb 16, 2023): My refund has been processed and customer service has been incredibly kind and apologetic for the situation. Overall, I'm still satisfied with my experience.

I had ordered from Holt Renfrew for many time but only the last time which is today I just got my Gucci Sunglasses. The glasses had been used there were a thick foundation on the both rubber between the nose. It’s disgusting. I didn’t bother to return it because I’m so busy. I knew it’s on sale but it’s still costly for some people like me. I hope you treat me better.

Purchased a pair of Alexander McQueen stud derby shoes in the sale. Ordered December 20th and delivered December 28th. Beautiful gift packaging and Holts gift box. All this with massive snowfall and power outages in Muskoka. Thanks!