Hohem – Cashback, Rebates & Rewards

After the bad experience I had waiting for this gimbal to arrive and the review I left on here I was contacted by a fellow user telling me to contact Hohem and they will send one out and also a representative of Hohem got in touch telling me to contact them for a lead. Well I have contacted them twice now once by email and once on their phone line. The response to the email was a flat no and the phone guy told me he had to send it to the management team whatever that is. They are using a really feeble excuse for not including such an essential lead. They want me to believe that they haven’t tested this lead with the iPhone. This is pure garbage. I have a usb to lightning cable but it is three metres long, but for the purposes of testing it tookn2 seconds to plug it in and observe the NT2 charging the iPhone immediately. I left it on the gimbal for long enough to charge the phone from 15% to 73% with no I’ll effects to the phone or the gimbal. Now they want me to believe that their research and development department can design amazing gimbals and yet can’t test if a lead will charge an iPhone Garbage. They obviously think it’s ok to treat their customers as stupid. And to make matters worse the show the NT2 on their publicity. Great gimbal rubbish company

Please avoid and buy from a different company. I bought an isteady NT4 which clearly stated delivery in 3 to 7 days. The very next day tracking information was provided which showed the item dispatched and read to be collected. After three days tracking showed it had not even been collected I contacted them to be told that there was short stocking (their words) and they would contact the warehouse to prioritise my order. We are now at 11 days and still no delivery. I have contacted them every day to be told to be patient. Nobody has contacted the courier to se why it isn’t progressing. I have raised a non delivery claim via PayPal and will refuse the parcel if it ever arrives as they expect me to return it to china at my cost and that isn’t happening. I just take comfort that my payment to these jokers is on hold via PayPal so they do not have my money. Do not purchase direct as their uk warehouse appears to be in china.

I bought a Hohem iSteady Pro4 gimbal which was faulty and would not power on. The company expects me to send the item back at my expense to have it repaired. Horrible experience threw it in the bin. Waste of money for cheap rubbish, and rubbish customer service and not worth the money. Never buy Hohem.

I lost the top cover of the i-steady gimbal. Contacted customer service. Smooth contact, helpful, friendly. Within a few weeks they had it send to me as replacement with no charge (only shipping). I’m very happy. Thank you

Ho ordinato un Gimbal 15 giorni fa nello Store ufficiale, nello specifico un Hohem isteady x. Il prodotto è arrivato in perfetto stato e in anticipo. Tra l'altro viene fornito con codice di tracciamento. Con il cambio a mio favore è stato un vero bestbuy (20€ meno dei più blasonati e-commerce). Prodotto di ottima fattura! Il servizio clienti è stato eccellente, sia nell'acquisto che nel post vendita. Molto celeri e professionali. Consiglio vivamente l'acquisto nello store ufficiale. Ok, da Shenzhen i pacchi ci impiegano 2 settimane, ma se come me, si becca il cambiò a favore (dollaro/euro), si possono fare veri affari.