Hodinkee – Cashback, Rebates & Rewards

Hodinkee doing a very rubbish job of sending the wrong watch and seeling at a higher price a few days later. I have to spend my time trying to return it. and they just saying sorry. it's really a shame that this company is a lousy company.

Buyer beware! I traded two watches in for a Panerai. Initial transaction/trade went fine with good communication. After I received the Panerai, i noticed something *dust* under the bezel near the date and requested to send it back, which I did. one week later they send me email saying they found nothing wrong with the watch and that it would be sent back as soon as I confirmed my shipping address. I responded with my confirmation and received a thank you email saying my watch would ship within 5 business days, almost 10 days later and no tracking number, no responses to my multiple emails or voice mails. Nothing! They now have three of my watches and I have nothing! Do yourself a favor and stay away from these people. I can only assume that when, and if, I receive my Panerai back it will still have the same issue i sent it in with!

Tried to sell them a watch - I accepted their offer. When I had to delay sending by a few days, I asked them if it was okay to do so and I could still use the label they sent me? They did not respond to various emails sent, so I never sent the watch to them. Very poor communication in this regard. I don't want to send a company a valuable item and just hope they will pay me, if they cannot respond to simple emails. FOLLOW UP: Days after I posted this message, they responded to me and stated they were overwhelmed. It had been at least 1 week before a response was given. By that time, I had sent the watch to another venue.

Awful, awful, customer service. Text messaged, called and emailed 4 days ago regarding a watch purchase I made and no one could even be bothered to reply. Avoid at all costs if possible.

The customer service is horrible. I will never buy anything from this online shop again. I was asked to pay extra $ for a fast 2-day delivery but it took them weeks to ship the item. I called customer support and they never got back to me.