Hill House Home – Cashback, Rebates & Rewards

I purchased 2 items of the same size. Upon receipt only 1 of the items fit as the size marked the other item fit as at least 2 sizes larger than what was ordered/marked. I requested an exchange for a smaller size on this item which the company refused. Nor may it be returned. It is not ok to send an item that is clearly not as advertised and refuse to address.

I ordered a couple of dresses. I kept one but sent the other one back. Several weeks passed and I didn’t get refunded for the dress I returned so I emailed their customer service team, who didn’t respond to my email. I had paid with PayPal so I was able to submit a claim to get my money back for the returned dress, but I found this disappointing. It’s a shame because I do like the dresses but I won’t be buying from here again

I accidentally clicked on a dress online I put it in my basket and saw if there were any discount codes and the next thing the order went through the money was taken out of my bank Immediately I telephoned the bank, and they said I would have to contact the company first, I have sent 3 emails pleading with them to cancel the order, I have nothing in my account, the postage is £50, I am in tears as I have no food as the order came to £166 the company is Ignoring me.