Highlights – Cashback, Rebates & Rewards

I have had my subscription cancelled for 3 months and I continued to be charged. I did everything online to cancel as I should and I still was charged. I called about a month ago and they said I had 3 different subscription and only cancelled 1. When I signed up it was one purchase not 3 separate ones. So now I confirmed it was now all cancelled. Now a month later I get another bill statement I'm charged for and more books are on its way. I called again and an automated machine says they are closed. It's Friday at 2pm, they dont close till 6pm. I just don't understand

I purchased a 1 year subscription for 2 children. I NEVER authorized a reoccurring subscription. I have NEVER received a single email updating any information or offering a renewal. My account was charged for a renewal. When I called I was told that they saw the renewal and would cancel and refund. The refund was for $39 when my account was billed $79. They then asked for more time to review my account. For such an amazing product I cant believe they operate in such a shady way. Beware. They will save your billing information and never communicate.

Customer service very poor. No longer one seems to know anything. Use caution - difficult to cancel subscription. 3 days of emails 3 phone calls 2 supervisors before ever finding account even though I had account number.

I have only ever had a good experience with Highlights. My family subscribed for my sister and me when we were kids and now I have a subscription to a couple of different mags for my own daughters. Yes, they have a lot of offers and incentives--not to mention a staggering array a products compared to what there used to be--but if you are clear about what you want and ask the right questions, customer service is really great.

Love the fun educational opportunities offered