Herff Jones – Cashback, Rebates & Rewards

I paid for a class ring on 9/29/24 with an 8-9 week turn around which gave me ample time to receive before graduation. 10 weeks later and there wasn't an update. I reached out to Herff Jones and it took a while for them to respond and I asked and they said it would take 12 weeks and I asked for a refund since they didn't hold up their end of the deal. They said ok but I would only be refunded a portion of what I paid due to canceling so I chose to not cancel so I wouldn't lose money and it's been over 15 weeks and I still don't have an update or my ring and am out over $600.

Ordered my A&M San Antonio Graduation Ring. They had a promo code for $400 off a 14k version of the ring. Still paid a little less than $1300. I get an email today saying they will not honor thier own promo code because Texas A&M doesn't allow them to discount the ring. First why have promo codes for your rings if you can't honor them.Lame company, very disappointed, Greedy Company and if A&M actually did this shame on them as well. Spent thousands of dollars on thier classes and required supplies to be able to graduate from there and your gonna squeeze your students even more money for the Graduation ring.

Ordered my cap and gown and when it got here I just expected more. For the price I payed for this stuff it just feels like cheap party store trash. ASU should be ashamed of themselves to work with a company like this.

Went on the website to order an officer dangle for a sorority. The officer position I needed, Member Engagement was the first one that popped up, however it didn't have a picture. In looking at all of the other dangles, I decided to order, assuming that Herff Jones would have one that fit the position. We sat back and waited 6 weeks, yes, SIX WEEKS for it to be delivered. What I received was a joke. It was a teeny tiny heart (less than 1/2") that you can only see half of when it is placed on their membership key, it doesn't have anything to do with Membership Engagement and it actually is a dangle for a different position at a different sorority all together, in which there is a picture of for that position. If they knew which one they were going to use, why not put the picture there since they already had it? Amanda, the customer service rep, was extremely rude and condescending and needs to learn how to speak to customers and handle inquiries in a professional manner. Their design team needs to go back to the drawing board for the dangle design to actually represent its position and the website design team needs to place a picture of items along with a description on the site before they release it to be sold. I will never order for them again (INCREDIBLY OVERPRICED) and will tell everyone I know to avoid them.

My kids bought me a class ring from my medical school that I graduated from many years ago. (I didn't have enough money to buy a class ring at that time). The class ring was a very expensive class ring which included a diamond. On the inside there is an inscription. Unfortunately I developed some arthritis which did not allow me to wear the ring anymore. I sent it to Herff Jones in Rhode Island to have it enlarged to a bigger size. I was very worried about the inscription on the inside would be destroyed. However when I received the up-sized ring I was amazed that the inscription on the inside was perfect. You cannot tell that the ring has been altered at all. I am extremely impressed with the workmanship. Herff Jones stands behind their product! They even repaired the ring free of charge. In today's world it is very rare to find a company that is this reputable.