Peaceful Valley Farm Supply – Cashback, Rebates & Rewards

This company does not want to improve. Hit or miss on quality of plants. Does not want to honor return policy. Ignores forms filled online to request replacement

$255.42 on diseased potatoes! While I could write a 500-word essay on this experience, I'll try to keep it short. The potatoes appeared fine on arrival. After the 3-day "guarantee" window, EVERY SINGLE purple potato developed obvious white fungal disease. To add insult to injury, once they atttempted to gaslight me unsuccessfully, they requested photos, which I submitted. Then they requested a photo with all of the purple potatoes, plus weighing them. This is WORK. Finally, they told me too bad, you're screwed, we don't care because it was outside of the 3-day window. Absolutely deplorable. They're selling diseased purple potatoes! But too bad. So sad.

I've purchased over a dozen bare root trees and over 100 seed packets over the years and everything is always great quality. The bare root trees are almost always perfect, large caliper, tall trunk, healthy roots and grow quickly and easily. I had 1 jujube tree that was cracked halfway through the trunk, they refunded me the entire price (many other nurseries don't take responsibility and would just tell me it should heal or it'll regrow from the bottom). I used to live in California, now I'm in Georgia but I still buy from GrowOrganic.

I ordered five trees December 2022. I received them on May 2023. One was dead on arrival. Another never leafed out. Another leafed out and then surprisingly died within three weeks afterward. Three trees bloomed immediately (including the one that died three weeks later.) I picked off the blossoms at the recommendation of Peaceful Valley/Grow Organic. As of 3/27/2023, the peach tree (one of the remaining two that survived the summer) had died at some point over the winter. The plumcot tree is doing very well. I was given credit for the tree that was DOA and the one that never leafed out after waiting until the end of May as required by PV/GO. I was cheated approximately $10 on credit but oh well. I ordered enough trees to avoid paying about $50 shipping which meant that I had to order a total of 5 trees to claim the full credit I received (and was shorted approx. $10.). But, none of that is really the problem. The problem is customer service. There isn't any. No one picks up the phone. No one calls you back. No one returns a personalized email. All I ever got was a one size fits no-one email in response to my question. Here is it March 27th 2023 and I have still NEVER spoke to a human. The icing on the cake is that I am in zone 6 and these geniuses sent my five BARE ROOT trees ($200 worth) during the coldest month in my USDA zone. Ground completely frozen on January 30th, 2023! I emailed them multiple times asking for advice on how to keep five bare root trees alive until my ground thawed. No response. Not once. They avoid responsibility like a wayward child. Go somewhere else to buy nursery stock. These guys do not offer anything that you cant get from someone else. Or, spin the wheel and see if you get lucky.

Terrible customer service. No communication skills. No professionalism. I tried to orders some things. They took my money but nothing else every happened. (no tracking number ever sent). I asked three weeks later and got a response that the would check. The following week I sent another email asking and got a refund "Per my request". I didn't request a refund...I wanted the stuff I ordered. Why are you even in business?