Gerard Cosmetics – Cashback, Rebates & Rewards

It's a shame because they have decent formulas but the customer service and packaging is terrible. I bought a mystery box from Gerards Cosmetics, it was my first time buying from them so I was pretty excited and looking forward to this mystery box. It was a med mystery box that costed around $50-70 (I can't remember exactly) and I know one of the products in the med box was the light up liquid lipstick, which was why I bought the med instead of the small box. It came in decent time but the light didn't work on the lipstick and the compact case that had a highlighter/blush in it broke and would not snap shut. I emailed the company and they asked me to send a pic of the lipstick to show the light wasn't working but said nothing about the compact. I sent pictures and they never responded. No new lipstick was sent, and I even offered shipping the broken products back, if they could ship out new ones. Now I understand how mystery boxes work, I buy them a lot, and I know generally there is no refunds but if the product's are broke that should be the exception, especially when the customer offers to send the items back. I may not like the shades they sent but I know that's part of buying a mystery box, you usually get the products no one wants to buy and that's true with Gerard Cosmetics. The mystery box had and orange lipstick, a purple one and a bright coral color, and then the highlighter was way too dark but I wasn't complaining about that, I just wanted my product's unbroken when I receive them. Anyways never got an email or response and never was sent any replacements after they stated they would with the lipstick. I won't buy from them again and I do not recommend the mystery boxes.

Les produits sont excellents selon moi. Malheureusement cette société américain (import) est à fuir car ils ne savent pas remplir les factures de douane. Tu fais une commande de 52$ mais sur la facture douanière ils écrivent 72$ (ou ce que bon leur chante), résultat tu paies des taxes sur des produits non-remisés (dans mon cas c'était un PACK de produit). Vous demandez la livraison la plus longue pour la tranquillité (sans signature), ils t'imposent FEDEX alors que tu as rien demandé. Payer des douanes, c'est la vie, mais payer des douanes sur des faux montants c'est aberrant. J'ai contacté le service client, ils sont resté totalement fermé, stipulant qu'ils n'ont pas fait d'erreur mais incapable de m'expliquer pourquoi le montant total était finalement différent du montant que j'avais payé.

Purchased 2x setting sprays after seeing them raved about on YouTube. Products arrived quick, however a few days later I got a bill from FedEx for £20, stating this was a bill for taxes. Contacted the company who stated I had to pay - this is even though their staff had told me prior to me ordering that there would be no extra charges and no taxes and that what I paid to them was the final amount. Needless to say I then endured a lot of emails in which they called me “babe” and “love” which I found very patronising given I was complaining. They were not very helpful at all. They gave me a small amount back as a gesture, but this was less than half the taxes bill, so I was still out of pocket. They they insisted there was nothing they could do. I’ve had to pay fedex myself and will never use this company again. Considering the product was raved about on YouTube it really wasn’t great either (I really wanted to like it too!) so this whole experience has not only been stressful but a total waste of money! Don’t use this company - it’s more hassle than it’s worth and ends up costing you more in the long run.