Gap Canada – Cashback, Rebates & Rewards

Received my order, was dirty, obviously taken off a display as sleeves where still rolled up from merchandising, the shipping bag was dirty and the garment was not protected in inside packaging. Arrived a dirty crumpled mess. Solution was for me to return the item and they would replace it, but I had to do all the work and it would take a significant amount of time before a replacement would be ready (4-6 weeks), zero apology zero compensation. do better GAP!!!!!

Their customer service is very good. However, it has to be for how much they fail on every other level. What happened to Gap? The clothing sizes make no sense anymore. I bought the same pair of pants in 4 colours and NONE were the same size or length. One was too small, one was at least 2 sizes larger than it should have been, one was a good size, another was sized correctly, but 3 inches shorter than the others. I also bought a few sweaters in the same style (but different colours). One I had to get a size smaller than typical as my size was sold out. Well… the smaller one fit BIGGER than the other 2 I purchased one size up. I’m familiar with textile dyes altering sizing slightly, but this is NOT that. This is chop shop/forced labour quality. Secondly, they cannot meet shipping commitments. Three orders in a row I paid premium shipping prices for them to deliver it aligned with the free shipping/one week timeframe. Customer service is good with correcting these issues/refunding shipping, but the headache that goes along with it and having to rebuy/return items bc of their failed quality controls is very frustrating.