Galls – Coupons, Promo Codes & Special Offers (19)

I placed a large order with Galls online and then received an email stating that my card was declined and that I had to contact my bank or the order would be canceled. Naturally I called my bank to see if there was an issue but they said Galls already had my money, the transaction went through…everything was good to go and that I needed to call Galls back and see what the issue was there. Well, I called Galls and they said that they did not have my money (even though my bank statement showed the pending transaction from Galls) Galls also said that they needed authorization from my bank and get on a 3 way call. Well, obviously frustrated and annoyed at this point I decided it was not worth the hassle and decided to cancel the entire order. I did not facilitate an ‘authorization’ instead I called my bank back, explained the situation and they very kindly reversed the charge and did not grant authorization. Story over, order canceled right? Nope the nightmare continues. Last night I received an email from Galls saying that they could not cancel my order and that the items have been shipped! What the hell Galls? I called Galls customer service and they said yep your card was declined but they still shipped your order. Oops our bad…you’re going to have to return it or we will charge you (charge you for our mistake) I am still waiting on this order and they have scheduled for FedEx to pick it up from my house this week. What the actual F is going on with Galls. Absolute garbage company. Edit: On top of all of this, Galls online does NOT let you know if something is out of stock until you complete a transaction. You will find out after you have made an order if something is going to be delayed (for months sometimes) Avoid Galls at all costs

Our company uses Galls for uniforms. We purchase large amounts of items. We cannot get a response to anything. We receive incorrect orders, invoices for items we have not received, absolute AWFUL customer service and they don't seem bothered by any of it. I'm not sure how they keep any organization. I would avoid at all costs and pay more somewhere else.

My Law Enforcement family has collectively spent thousands of dollars with purchases from Galls over the last several years. Recently we attempted to purchase an item that was advertized at a sale price. My wife was having problems ordering the item and sent an email trying to get the item at the sale price. On a telephone conversation today with Galls they said they could no longer honor the sale price. As a previously loyal customer of Galls it is obvious that they no longer care about customer service. We will be shopping elsewhere. I also found it to be extremely odd that there is no place on Galls website to leave a company review.

I placed an order for a pair of boots because i needed them for work on Nov 1 2022. order number 21993035 They were supposed to be here on the 7th. Wow, really long wait time but was hoping they would ship early. No such luck. called them was told that i would have it by the 11th. The 11th came and went no boots not even we shipped it. I called and explained my situation and how important the boots are. I was told they would fedex them overnight. That didn't happen. On the 15th I called them again and just ask them to cancel the order I went to academy and bought a pair as i needed them for work. The 17th rolls around and the boots came. I called them and ask them what happened and she said she was sorry sent me a return label then emailed me that it would cost me 10.00 to return if i didnt exchange for something else. So not only did I end up paying 10.00 for shipping them I had to pay 10.00 to send them back. 20.00 for absolutely nothing. What in the world is going on here? So be mindful of what you order and whatever you do dont be in a hurry.

I agree on the slow delivery. I had to wait over 2 weeks for something that was supposed to be in stock and not hemmed. Wal-Mart would have delivered in stocked items in 4-5 days or less. The fit was good. Room where needed. I washed them and took them out before they were completely dry. I put them back in the dryer and the wrinkles went away. Overall I like the pants. Delivery needs improvement.