Fresh Water Systems – Coupons, Promo Codes & Special Offers (3)

Buyer beware! This company does NOT stand behind their products. I ordered and received 4 ceramic water filters. I used two and kept the remaining 2 for in two years when the filters would again require replacement. When I tried to recently use the filters I discovered the remaining 2 filters had shattered during shipping. The company would not replace the filters citing too much time had elapsed since shipping. Yet their insufficient packaging protection was entirely their responsibility. Do not do business with thhis company, Suggest online companies "Discount Filters" or "Filters Fast", both of which treat their customers fairly,

I ordered 2 wrenches for my water filter housing; I gave them the housing information and they sent me the wrong size. After writing to them with photos of the new wrench, the old wrench and the actual housing unit they ghosted me. I've written to them at least 5 times with no reponse.

I am NOT happy. I placed an order (and my credit card was charged) on January 19. Then I was told the items were not in stock. I confirmed that I would wait. I live in the country of Panama, a long way from the capital. My order was finally received at my package forwarding address in Miami on February 27th. I finally received my order last week (having paid $16.75 to receive them) and prepared to use two of the filters yesterday. Well, I discovered that the wing nut will not tighten over the threaded mount. Fortunately, I discovered that the wing nuts from my current Marathon Ceramics filters will tighten over the threaded mount of their filters sufficiently. Otherwise the four filters I ordered from them would be completely unusable. And of course living out of the US, there is no way I could return them. My package forwarding company RECEIVES items for me, but they do not SHIP TO the US. Because of this obvious fault in manufacturing, I have doubts about the integrity of the filters. ---------------------- Update on March 15, 2024 - I sent an email to Fresh Water Systems before posting my review on Trustpilot. Then I gave Trustpilot permission to send Fresh Water Systems a copy of my review. No response from Fresh Water Systems. Obviously they are scammers. Do not buy anything from this company. The date of this edit is March 15, 2024.

Placed first order, they told me an item was out of stock and had to delete it. One week later that out of stock item shipped after I ordered it from someplace else and i just kept it not wanting to deal with a return. Now two weeks later on a second order I received a damaged item, then they asked for 7 photos which I sent and could not get a response after that other than they would file a claim. I am in process of filling a credit card dispute since they don't want to accept the fact they shipped an improperly packed item and apparently could care less. I have asked for two updates and gotten none. What an awful experience, now I see why people stick to Amazon.