Porter – Cashback, Rebates & Rewards

To preface... I'm not the best flier.. but you can't beat the time vs road trip. This was by far the smoothest take off and landing that I recall. I was on flight 408 Edmonton to Toronto Tuesday July 30th... very accommodating and attentive on board staff, actual meals are available and snacks are free... TAKE THAT AIR CANADA & WESTJET. Will be choosing Porter Air always going forward.

Fly on porter from Victoria to Toronto with amazing customer service and experience. We are on planes almost each month and had not tried porter before as in our head we were stuck with the other airlines. Porter staff treat you well, easy going and respectful. I loved the extra touch of free drinks and snacks that they offer. I do not drink wine but was vert impressed by the fact that they serve it in a glass. There was no hassle of sizing your personal item or carry on and treated like sardines. Thank you porter for that great culture and you have won me as your customer. I recommend porter over competition for travel within Canada and US.

Surprised to see negative reviews. Flew with Porter YVR-YYZ return within the last 3 weeks. The only issue was with CATSA (Canadian Airport Transit Security Authority) where we encountered agents both ways - who do not know their own lithium ion battery rules. The battery was for a collapsible mobility scooter, which was checked in. The battery -by all Canadian airline guidelines and CATSA - was meant to be brought into the cabin, in it’s own case with the terminals taped off. The voltage was within allowable standards. Both ways, the agents refused to let it through security, despite having documentation of their own rules. Until they made phone calls to higher-ups who actually knew what they were talking about. Our flights were fine. We had called about the CATSA battery issue, and even though it wasn’t Porter’s issue, they kindly bumped us up to Reserve on the return flight. Small delays at departure, still arrived on time. Ample leg room (both in Classic, then Reserve); just two seats (no 3rd person crammed in between); snacks and drinks included; Reserve included a meal which wasn’t fancy but fresh and flavourful. It was nice to be able to use Wifi with my own iPad. I’ve had different airline flights where the in-seat screen didn’t work; no outlets and that terrible cramped legroom. I wouldn’t hesitate to fly Porter again.

I’m mystified by the poor ratings based on things like being on hold or a mechanical problem. I actually had my luggage lost for the entire week of my holiday, and while that was frustrating and put a huge damper on my Disneyworld trip, I deliberately waited until I knew if they would make it right before leaving a review. My flights were very pleasant, on time, lovely service from the kind and professional cabin attendants and the food was good. I did their comfort class, forget what it was called, so had a free meal, but even their regular section famously has 2x2 seating and free snacks. The lost luggage wound up costing them only one star in my rating because while it was a disaster at the time they made the claim pretty easy and I waited less time than anticipated for full reimbursement. While it was tough to talk to actual people during my trip to get help with the lost bag, and explaining everything twice a day for a week to new people was frustrating, it was possible to reach them and I never found the hold time to be as bad as Air Canada for instance. I will fly with them again - Air Canada has lost/delayed my bag 3 of 5 most recent trips and it was a lot harder to deal with. Their pricing is good and their product is an example of what people actually need in an airline, to not travel like a sardine with money they want. I hope they keep adding destinations.

It was super. I had the flight from Edmonton to Toronto. Iniatially there was a delay in the flight and I got 15 dollars vaucher to buy food in the airport. Hot meals, free snacks, free beverages - pop and alcoholics, the Internet, the charging socket - everything on the board was perfect. On the seats in front of me sat two drunk guys and I was amazed how professionally flight attendants managed the situation by not allowing the guys to go wild. Later I found the bottle of whiskey the guys dropped on the floor. Just enjoyed the flight. Highly advise on this airline.