Fiorelli – Cashback, Rebates & Rewards

Prompt delivery and carefully packaged. I contacted their customer service team with a query and had an immediate helpful response.

I ordered a bag online and it came through with a damaged zip. I emailed fiorelli and they immediately sent out a brand new one which I received really quickly without any problems. They also told me to keep the damaged one when I asked how to send it back. The team was extremely quick and efficient. I will definitely be ordering again 😀

Bought a lovely bag online but unfortunately, within a few weeks, the zip came off its track. I emailed Fiorelli and received a very quick response - apologising and offering a full refund. Within a day or two the refund was in my account. It was very sad that this happened as I loved the bag! However, I’m so impressed with their customer service that I would certainly buy from them again. After all, it’s when a problem arises that you really see how a company values its customers. Full marks to Fiorelli customer services team and thank you so much.

Very impressed with this company! I've bought many bags over the years. Always loved the designs and quality. Had a small issue with one of my orders. It was addressed promptly and professionally. Very happy. Thank you!

Placed an order and put in the wrong delivery address, sent an email and I got a prompt response. Another email said the address couldn’t be changed but it was delivered to the new address I provided anyway. No complaints as such, just worried my item was going to be shipped wrongly. Their customer service is good but I guess they could communicate within the team so they could give customers reliable information.