EnChroma – Coupons, Promo Codes & Special Offers (7)

Some of the worst customer support I've ever encountered - I've known my entire life I'm red weak, all red colours are really dark. Finally decided to try glasses and the Enchroma test said I was Deutranope (Green weak). These days the test says strong Protanope (Red weak), guess they fixed it. Not an expert so no way I could know they're different without a long search. I ordered the recommended Green weak glasses, they did nothing, looked up the terminology and decided to try for replacements as the test had made a mistake. Their customer support blocked me at every stage, took vast amounts of time to answer queries, stalled and told me it would cost more to return them than I'd paid for them (in the UK). This was in 2020 - but I tried talking to them again a few years later after Covid and got an equally bad response. The stupidly expensive glasses are sitting on a shelf unused. Maybe their Protanope glasses work great? But their customer support will avoid any kind of refund or exchange at all costs! Date was before earliest date I could enter on the site.

Ordered a pair of glasses for my red-green blind partner. He hated them, saying that they make everything look oddly coloured. Sent them back, no refund until I sent them the confirmation from Royal Mail that they had received the glasses. Refund was issued on the same day. So, it's a shame they didn't work - I think they may be overselling the experience a bit. But at least we got our money back, so all is good.

Muy buen servicio de atención al cliente con la devolución, seriedad y honestidad. Estoy encantado y esperando mi par de gafas.

Customer support not very responsive. Long delivery time (there was a note about this but ambiguously written, so I didn't get that). But I got my glasses without any extra charges or hassel. The pair I bought was refurbished, which meant the price was good and they where as good as new ones.

Really happy with the glasses. Really quick delivery, considering it came from California. Advised there would be customs charges before ordering, so I was able to look these up on HMRC website and calculate total cost.