Cutlery and More – Coupons, Promo Codes & Special Offers (1)

I purchased a Japanese knife, it is the sharpest knife I own, cut some garlic crown and must have angled the blade and a chip came off the blade (1/8"x3/8"). I contacted the company and the service I received from Jennifer, was just plain great. They repaired the knife and it looks great. Jennifer kept me abreast of repair and shipping status Could not be happier

The knife arrived promptly, with both the internal and external boxes perfectly intact. The knife blade had a few issues, which could not have have happened during shipping. There were scratches at the blade edge near the heel of the knife, and on both sides. Having to grind them off on the ura side was particularly disappointing.

If there was a 10 star, I would rate it so. I received a defective initial order. Then I reached out to customer service who responded immediately and promptly replace the defective Dutch Oven at no cost whatsoever. Now that, is what you call top notch customer service. They have this happy customer’s business in the future for sure.

I have recently discovered cutleryandmore. Their selection is fantastic and they have sales on a regular basis. Over the course of 10 days I made several orders and accessed their returns department in that time. Easy (and free) returns with courteous customer service. One interesting point about this online retailer: no online account creation. You make your orders new each time. It’s easy with Google (or other browser) auto-fill for inputting information. Track your orders and returns with the emails you receive from them, no problem. Fast UPS shipping and fast answers to questions about specific products. Hooked!

I had placed multiple orders with Cutlery and More and always impressed with the selection and sale prices. I bought Enso, Miyabi, Zenmai and some sharpening accessories from them. BTW, I also bought demeyere cookware from Cutlery when it was on sale. Always quick ship and best prices anywhere. My goto site for high quality kitchenware.