Conrad Electronic SE – Cashback, Rebates & Rewards

Bought couple of items -online . Payment with Credit card (1200USD). Nothing happened couple of days and then, order was canceled - without any explanations. I contact them asking if weight of the items was the reason for cancellation and if i can pay extra for shipping. They said yes and issued a proforma for one item, instead of extra for shipping. After few e-mails they realizes the mistake and - finally cancelled that proforma. In the mean time they blocked my money. Asked them repeatedly to refund, they did it after several days and a dozen of e-mails exchanged with several persons which have the inability to understand simple things or read more than one sentence. My legitimate question was: Do you have any items in stock, can you just ship it? Answer from Katrin: "Dear Customer, you can view the availability of all our products in the webshop - updated daily." What a LIE. And she suggest to pay another invoice with PayPal (which i did) and items will be shipped immediately. Then, NOTHING. They did not answer my e-mails anymore, they did not ship the items. Money blocked. Opened dispute at PayPal. After 10 days Conrad finally contact me and asked to pay more, for shipping! 10 minutes later they issued a cancelled proforma with clear text "The following items can no longer be supplied" So, instead of refunding, after 10 days -and PayPal involvement- they asked me to pay more for shipping, then -10 minutes later- canceled the order because there is no stock. All in all, they blocked my money for ten days having nothing in stock but pretending -lying- the opposite. PayPal stepped in and full refund. Also, note that there is no phone number - at any level or language- for contact. I heard - too late- many similar horror stories from other persons regarding their way to deceive customers with lowest prices and later roll money without selling anything. Update: Several days after card transaction with Conrad, it was a fraudulent attempt of payment for a small amount (to test the card availability). The card was not used on Internet payment for last 2 years and suddenly this pop up few days after transaction with Conrad. My bank cancelled the transaction and issued new card. If you want to pay something to them, use virtual cards or better PayPal!

Bought a desk lamp that just oozes quality, along with add-ons from their vast inventory, all at a far better price than similar products, Service was swift and informative at every step. Delivery was fast and hassel free, despit COVID, Brexit and VAT. All good, highly recommended.

I can only praise this company. The service is at the highest level, the goods are delivered quickly.

Bra och hyfsat korta leveranstider. Mycket brett sortiment. Trevlig kundsupport.

Vom ausuchen zur Bestellung und zur Lieferung war allein Ordnung !