Chilewich – Cashback, Rebates & Rewards

UPDATE: After multiple efforts to reach out and speak with to the company they were kind enough to help me with resolving and replacing my faulty item. It is definitely very nice of them to have made an effort to help me but I do wish that it didn't cost me so much back-and-forth in order to get a solution. Either way I appreciate that they care about the customers they have. OLD: For long time I loved this brand and suggested that all of my friends/family purchased from the company as well. I truly believed that the quality was worth the price. A few years later and many products later - I can confidently tell you that this product is trash. ( I hate using that word but it best describes the quality). I have a grey kitchen floor runner that has a nonslip bottom, they claim that it's washable... Online they even state that you can wash it with a water hose in your backyard. I can confidently tell you that it has been a nightmare to clean this runner with a basic moist rag. Everything gets stuck in it, we broke a glass and shards from the glass got trapped in the texture regardless of how many times we've vacuumed. But the worst part is the bottom nonstick portion - has nearly permanently stuck itself to my granite tiles in the kitchen. I literally have chunks of the black nonstick backing attached to my tiles that I have to scrape off with a knife. To make matters worse I reached out to the company and the response I got was " you should get a nonslip liner for your runner"....???? Then what's the point of purchasing this "nonslip runner" to begin with?.... You would think for the price they would at least offer a replacement. Or even offered to send me something I can put it between the rug in the floor. But no. The second thing I've had incredible issues with is a beautiful gold runner for my dining table. This thing cost a fortune. The problem is I've noticed that whatever you put on top of it ( for instance a mug, a plate... Basically whatever goes on the table) the texture and color will transfer itself to the porcelain bottoms! I didn't realize what was happening until I saw that the gold portion was missing in patches all over. On one occasion I sanitized my phone with a Lysol wipe, and place it on my table, the corner of my phone was on top of the runner... When I remove my phone not only did the color disappear from the runner but it also transferred onto the back of my phone!. Honestly for the price that you pay - these products quality is a joke, and the customer service is even worse. I will never be purchasing from this company again ( even though I have at least 20 products from them at the moment) .... But with issues such as nonslip backing ripping off and damaging my floors As well as color transferring off - I would highly advise against this company especially since they don't back their product. Maybe years ago this company was worth it but the past 3-5 years the quality has plummeted.