Chicago Music Exchange – Cashback, Rebates & Rewards

I gave this place a shot because of its inventory and because it is a "local" business (I am in the Chicago metropolitan area). I ordered an audio interface. Ordinarily UPS and Fedex are next day local delivery. Instead they opted to send my purchase "snail mail" and, while E-mailing me well before noon, by evening the package had not been received by the postal service. It is now the next day and nothing has changed -- they told me they shipped my order and obviously that didn't happen. When I contacted them I was told it was a "small order" and that they are sent "snail mail." Had I known this I would have ordered from Amazon or Sweetwater which both provide better service at the same price. I made the mistake trusting this store which has a very indifferent approach to customer service. By contrast, Sweetwater treats "small orders" the same as larger ones and treats customers with respect. When I pointed this out I was told that they are a bigger concern. (Maybe they got to be big by providing good service -- and Fort Wayne, Indiana, where Sweetwater is based, is a far smaller town than Chicago.) Sad to say that we in the Chicago area get better service from Fort Wayne or Amazon. At this point I don't know when or even if I will get my order. I won't do business with this company again. That would not have been the case if they had better and more attentive customer service. And that's too bad because they COULD be a good place if they put just a little more effort into it. But they don't care and that indifference makes all the difference.

I've received extremely good service from the CME/Reverb team two times out of two times requesting help. The latest instant is just jaw-dropping. I ordered two items from them but had them shipped to a forwarder instead of directly to me overseas, to save on shipping costs, and because one of the items won't ship outside of USA. I received two different tracking IDs very quickly, and this was a surprise to me as I expected them to be shipped together. This would mean the forwarder would charge me for two packages, each carrying a minimum charge. I messaged CME to see what can be done and received a response very quickly. As it turned out, the items were at different warehouses. The representative actually intercepted both sides, and got one of the items to be transferred so that they can be shipped together. I can't think of any other time I've had a customer service representative done so much for me in such little time. Thank you Joseph! I buy music gear from USA online stores very regularly, and now CME will be my first stop whenever I need something.