CarToys – Cashback, Rebates & Rewards

BEWARE! Car Toys on 2650 S Texas 6, Houston, TX 77082. My mistake is trusting this company to install a back-up camera, radio, and sound system to our C300. Invoice#09163WOZFFQ. They made a hole on the car’s firewall and the trunk to run the wiring for the system. Rain water dripped through the holes and flooded the inside of the car, short circuiting the wiring and burning the car’s ECU. We’re $9k deep into repairs and still going. We’ve reached out to the manager of the store and he has acknowledged, talked to our mechanic. and asked for pictures, video, and quotes which we have complied to. They have not replied as of this date.

I purchased a detail from their Parker, CO location. Nothing was done to the vehicle except maybe a quick dash wipe. It wasn’t vacuumed, the steering wheel and middle consoles were still trashed, even just basic trash was left lying on the seat. Waste of money and time. Stay away and use another service.

Second year in a row I tried to buy a remote start system. Vehicle 2011 kia sorento $229 remote start sale, install included. Well the first year I brought my wife's car in to get her a remote start and $229 sounds great. So I bring it in and go to buy the system. Well the $229 doesn't include the reciever. Another $100 but youve got to have it. Also it's a kia so another $250 in parts should put it at $569. Can't afford double this year so I wait. Next year comes around, I call in ahead of time with all the car info. $569 final price. Okay I'm ready this year. Show up again, well it's a $15 extra charge for the labor because now kias don't qualify for the sale install price. Uh what? Since when? Oh and now we want to charge an extra $100 in labor for the other parts you need as well. So now you want $690? I would find a company who will give you an honest price the FIRST time. I can't get these clowns to even give me their own price. When I called the salesman on the new fees he told me it was my fault for getting a quote over the phone because they want to see the car. It's the same car the first second and last time. He couldn't explain how he had a different price even though he never looked at the car and just entered the information I gave him. I don't understand what they're doing here but if their customer service is indicative of their work ethic and organization then would rather crush my toes with a hammer than try to do business with them. And if they can't get the details right I would never let them touch my vehicles. Multiple stores, multiple employees.

STAY AWAY from the Rockwall Texas location! The so-called assistant manager Arthur has to be without a doubt the worst Customer Service oriented Manager I've ever encountered. Always on his cell phone while you're trying to talk to him face to face. Never acknowledges anything as has NO clue what he's selling. No car audio experience at all. He's a real d...

9-7-2022 I stopped by Car Toys the next morning after meeting with some kid there night before. Sean is a assisted manager from Clackamas, that moved over to Tigard Car Toys and I'm glad he did. Conversation begin with me, wanting deck removed and money back. We then did talk about what I really needed in a hands-free deck for my truck. Kenwood just came out with a new deck that would do everything I needed. We agreed I would bring truck back sat. for the Kenwood installation. Called Car Toys Friday 9-9-2022 and talked to Manager Fernando. We agreed to have installation done Saturday 9-10-2022 12:00. The same kid was there on Saturday and said he didn't like the way I talked to him on Tuesday. He's probably off to bigger things, Car Toys is just a pasting point in his life. Jordan a great installer was there on Saturday. I asked Jordan, please do not let that kid touch my pickup. Jordan said the kid wasn't certified by Car Toys for devices and installations. Then did my installation himself. Sean was right about this Kenwood deck. It does everything and more that I really like. The directions are easy to read and understand. Unlike the Pioneer I thought was better that Jordan initially installed. Then gave me back $200 from the different in price. I am 100% pleased with the end result dealing with Car toys now. They have great managers, that were calm and knowledgeable of what they were selling and installing. Jordan was right about the Kenwood deck for me when we talked about 3 weeks ago. I was gun sly because of a Kenwood deck I hated from 8 years ago. 9-11-2022 Very Happy Customer, Lee Westerman Sherwood, OR