Burpee – Cashback, Rebates & Rewards

I ordered 4 figs in zone 6 and they arrived in March. I waited until May for them to start growing, and when I called Burpee Customer Service, they agreed that the figs were likely dead and they sent 4 replacements. They were unable to resend the Chicago Hardy's and instead we decided to substitute Honey Celeste. They should arrive this week. Thank you very much! Customer service was very helpful.

1) I ordered 30 Tiger Eye Hybrid sunflower seeds. The packet contained only 27 seeds. I planted them and, as the information on the packet stated, they germinated in 7-14 days. Well, 16 germinated. The remaining 11 still haven't sprouted in over 21 days. I am disappointed. 2) I also ordered 4 Starcluster Red Pentas. They arrived with flowers and dirt strewn in the package. That may be because the package was delivered on its side rather than upright as clearly indicated on the box. I wrote a Customer Service review on Burpee's site mentioning this and expressing surprise that the shipper information was nowhere to be found. Here was the response to my review: "Your review has been moderated. It cannot be published to the website, but..our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!" Again, I am disappointed in Burpee. I heard from Burpee today, offering me a refund or replacement of the sunflower seeds. I replied by email that I would like replacement. Moreover, Burpee explained that my review of the pentas was not published because it dealt solely with delivery. I responded that I just wanted Burpee to know that the pentas were sloppily delivered and that I did not know who the shipper was because I had not received tracking information from Burpee. I was not seeking a refund or replacement of the pentas. Second update: Still waiting for the replacement sunflower seeds that Burpee promised to send. Final update: Yesterday Burpee sent me a 30 seed replacement packet (29 seeds inside) so I am editing my recent experience from 1 to 5 stars. Hopefully these seeds will all germinate.

So I ordered on a Saturday 3/12, 2 days before my zone opened for shipping and they don't ship on weekends. It's my first time ordering and I couldn't find anything than their standard verbage for shipping...even in reviews. So I wanted to share that I got my order on 3/23. I got 6 heathly honeysuckle vines and they were pack with care and protection. I was of course concerned after ordering when I saw some of their reviews, but I will be ordering from them again! I even had a goof up when I entered my shipping info (silly autocorrect/autofill on my phone) and was able to call and get it corrected. The woman was so very kind and professional. Thank you for the amazing experience and wonderful plants!

I received the bulbs that I ordered. I just love how the packaging for each bulb clearly identifies the name of the bulb, and the height of each one once they bloom. Having this information allows me the proper placement when I plant them during this Thanksgiving week. This truly is a big help in setting up my garden. I will be happy to share when they start growing and blooming! Can't wait! Thank you Burpee Team for your excellent service.

My order came in and the pansy plants are beautiful. I have not been able to get them planted outside yet, due to the wet and to cold of weather. I am enjoying them in my house for now. They are doing really well. I have made the area ready for them, just have not planted yet. I look forward to looking into getting my spring gardening plants from you in the future. Thank you for the beautiful plants.