Buffy – Cashback, Rebates & Rewards

I ordered a Breeze sheet set in Seashell in April 2023 and I received it in a timely manner and was very happy with the product until recently. I purchased a Breeze duvet cover in Oyster about a year ago as well. Around October 2024, I noticed some small holes forming in the fitted sheet. After a couple months, those holes turned into giant tears and the whole fitted sheet started to shred apart. I was really bummed because these really are the softest sheets I’ve ever had and they kept me very cool even on hot nights. A sheet set at this price point should not be falling apart so quickly, but against my better judgment, I ordered a replacement fitted sheet. For some reason, the fitted sheets aren’t available in seashell (not just sold out - not even available for purchase at all) so I had to choose another color. I decided to get a fitted sheet in Oyster to match my duvet cover. Over a week went by and I had received no correspondence about my order. Not even a confirmation email. But I had been charged and my Shop app showed an active order from Buffy. After two weeks, I emailed and it took 3 days to get a response. They told me that the Breeze fitted sheet in Oyster was sold out and would ship in a month and a half, or I could choose a different color. I chose to wait because I wanted to keep my bedding at least somewhat cohesive with colors. Finally, the fitted sheet shipped a few days after they originally said it would. I figured my frustration was over but nope! I got into bed a few nights ago and surprise! Now the top sheet has a big tear in it at the bottom near my feet. So now every time I get into bed, I have to be very careful not to accidentally put my foot through the hole and make it worse. I checked Buffy’s website to see if I could purchase just a flat sheet and that option is nowhere to be found, so I sent yet another email. Three days later, I got a response with a link to purchase a flat sheet. But for some reason, the flat sheet is only available in a few colors, none of which are the colors I’ve already purchased. I don’t understand why they would sell full sets in certain colors but not the single items that will inevitably need to be replaced. I’m currently awaiting an email response about whether or not they can just let me purchase a single flat sheet in the color I want. I’m completely done with Buffy after this. I can’t believe I’ve given them so much money. I’ve had cheap sheets from Bed Bath and Beyond and Target last longer than these overpriced (but admittedly very very soft) sheets.

I received a pillow as a gift from my granddaughter, and wanted to exchange it for a quilted throw. All arrived promptly as I took the pillow to UPS with labels received by email. The throw was lovely but the color not quite what I expected. Customer service responded to my emails promptly and made my exchange for another color incredibly easy.

The Breeze is absolutely a cooling comforter that is very well made. I always get hot and miss the feel of a comforter. Happy to report it lives up to the hype and marketing. Worth every penny

IMO this is a Amazon for blanket! Not only the product meets expectation, but the customer service is also top notch.

AMAZING CUSTOMER SERVICE AND GREAT CSR POLICY I bought their comforter with the 30 days try-out. Unfortunately it was to warm for me, but the customer service when I wanted to return it was amazing. Instead of them being annoyed that I wanted to return it, they where amazingly friendly, and even offered that I could drop it of at a homeless shelter instead of returning it (and still get a full return) - what a great concept! They even helped me find addresses for homeless shelters in my neighborhood. Unfortunately, I didn't succeed with that option but that wasn't a problem and they just sent me a return label instead (with no costs for me). AND my refund was processed the day after I had sent it. So thanks to Buffy (and their very friendly employee, Kyle) for showing me that some companies actually still provide amazing customer service. Kind regards Line